Taco Bell

Reviews

• BL

  Barbara Lakiley

  5 days ago
  5.0
  I come to this Taco Bell very frequently. Quite frankly I do have to say I havent been very satisfied lately but the handful of times I have been recently, the customer service has been just delightful there was a very pretty young lady in the window with the biggest smile, i had been waiting a bit long on my fries, she was very sincere and apologetic, she had even given me a free taco coupon for my wait, when I had received my food it was fresh, with amount of cars i was quite impressed, glad to say me and the family will be coming here more now
• QV

  Queen Vinise

  Jan 3, 2026
  1.0
  Bad customer service. One of the staff named Vanessa with a lot of tattoos. Someone named Michael, claiming he is General Manager, may be a shift lead. Did an online order for lobby. They closed down lobby. Went through drive thru, received the food cold.
• MS

  Matt Smith

  Jan 3, 2026
  1.0
  We’ve lived in Newton for years, and this Taco Bell has had serious, ongoing operational problems for at least four years. Tonight my daughter was stuck in the drive-through for over an hour. This is not unusual—it’s a pattern. During long waits, employees are frequently seen outside the building smoking while cars are backed up, and there have been multiple occasions where employee behavior strongly suggested impairment while on the clock. Whatever the cause, it is clearly impacting service, safety, and basic management control. I understand staffing challenges, but this goes far beyond that. This appears to be a chronic management failure with no accountability. Other fast-food restaurants in town manage reasonable service times—this location consistently does not. At this point, corporate needs to step in and audit management and operations, because this store is damaging the brand and the community’s trust.
• CB

  Chloe Berner

  Dec 20, 2025
  1.0
  The line always takes a very long time. The handful of times I’ve gone here something has been wrong with my order and my food is cold.
• AB

  Allison B.

  Nov 30, 2025
  1.0
  Recently has been getting even worse if possible. Consistently bad. Each time I come here they're always out of something with several hours left of service. (Namely nacho cheese sauce and diet soda.) After multiple times of this I had enough. Whenever they do have stuff it's shoddily-made. Avoid the cantina chicken menu if you enjoy having your insides intact. Think I'll chance the drive to the Park City one now.

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