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Brand Certified

Chipotle Mexican Grill

3.5
(239 reviews)

About

Mexican Restaurant
Chipotle Merriam is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
8800 Shawnee Mission Pkwy, Mission, KS
66202, United States

Hours

Reviews

3.5
239 reviews
5 stars
111
4 stars
28
3 stars
24
2 stars
16
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often described as rude or indifferent.

Food Quality

Customers frequently reported issues with food quality, including undercooked ingredients, incorrect orders, and small portion sizes.

Cleanliness

Many reviews mentioned dirty tables and unsanitary conditions in the restaurant.

Order Accuracy

A significant number of customers experienced problems with incorrect or incomplete orders, both for in-store and online purchases.

Consistency

While some customers praised the consistency and quality of their meals, many others noted a decline in service and food quality over time.
  • NC
    Nirvash Casshern
    Feb 14, 2026
    3.0
    Gone way downhill. Wife orders veggie bowl and it has meat in it. I order tacos and they don't drain any of the liquids so by the time they are passed to my hand they are like soggy napkins even though I arrived within 10 minutes of ordering
  • JJ
    JJ
    Jan 24, 2026
    3.0
    It must be a prerequisite for all Chipotle locations to have dirty tables and have employees with a Meh attitude. We received to double protein notification, however you have to buy it through the app only. Stupid. Stupid. Stupid. Cash in hand should be better than potentially turning away a party of 7. Do better. Chipotle corporate, get out and walk through your stores without a badge on. Experience what the people experience. This location, Winter Springs FL x 2....just all locations are dirty. How do they pass inspections?
  • AD
    Autumn Dukes-Kethley
    Jan 18, 2026
    3.0
    They don't ever have the agua fresca machines working.
  • JM
    Jose martinez
    Dec 24, 2025
    5.0
    Bonito local y rápido servicio al cliente
  • TA
    The Fiber Account
    Dec 22, 2025
    1.0
    Inept staff. They could not even figure out how to use my gift card. You CAN just scan it but even if you can't you can type it in. I tried to tell them to type it in but they couldn't even understand what I was trying to tell them. Worked at the next Chipotle down the road just fine.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food is served at Chipotle Mexican Grill in Merriam, KS?

Chipotle serves customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill located at 8800 Shawnee Mission Pkwy?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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