Chipotle Mexican Grill

3.9
1603 reviews
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About

Mexican Restaurant
Chipotle Johnson Drive is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6864 Johnson Dr, Mission, KS
66202, United States

Hours

Reviews

3.9
1,603 reviews
5 stars
769
4 stars
380
3 stars
155
2 stars
71
1 star
228

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and disorganized service.

Portion Sizes

Many customers complained about skimpy portion sizes, often receiving less than expected for the price paid.

Food Quality

Several reviews mentioned issues with food freshness and quality, including old or burnt items.

Cleanliness

The dining area was frequently reported as dirty, with overflowing trash and unclean tables.

Order Accuracy

Customers experienced multiple issues with incorrect orders and missing items, leading to dissatisfaction.
  • AS
    Aaliyah Smith
    Nov 13, 2025
    3.0
    Just a heads up that there might be a language barrier between customers & staff. I asked the employee for light pico, & received a big spoonful. I asked for her to take some off, & she then tried to put a HEAPING spoonful of pico on my burrito. I told her never mind, I’ll do it lol. I got met with some attitude after that but they’ll be okay. The food here always tastes good!!
  • DK
    Don Kopp
    Nov 12, 2025
    1.0
    Genuinely the worst Chipotle in this area, the staff dont understand what you're saying to them when I kindly ask if they can refill the root beer because its empty and the rice is always grainy and undercooked plus they scoop like its coming out of their checks like seriously, like half of them are cool and half of them are just incompetent especially the one that worked at the checkout register noon on 11/12/25
  • ZW
    Zachary Willard
    Nov 11, 2025
    1.0
    Placed online order. Employees gave our food to another customer, we watched him go through the food opening containers and unwrapping burrito. He returned the food and the Employees advised they would make it fresh. They went in the back and brought out our food five minutes later. The burrito was not fully wrapped like someone had opened it and was cold to the touch, burrito was also made incorrectly with it being 90% rice. Quesadilla was cold along with the rest of the food. So pretty much they pretended to make it right and gave us back the food the other customer had his hands all over. Thanks Chipotle, this will be my last visit.
  • BS
    Brittney S.
    Nov 8, 2025
    1.0
    11/3 PM The service here was horrible! They treated my husband as if he was a huge inconvenience and slam items while making them. My husband came in and ordered a burrito, and bowl to surprise me for my 30 minute lunch at work. It was perfect because I was craving Chipotle for a couple days! When we started eating it was the worst chipotle I have ever had. I don't know if they ran out of salt but nothing was seasoned (including the chicken) We were so excited for the cilantro lime rice and it was straight up white rice with a couple flakes of cilantro... no salt, no lime, almost 0 cilantro in both items. The only thing that had flavor was the sour cream, which was highly disappointing! Was a definite let down with not only the food taste but lack of basic customer service! Also, only had 30 minute break so was unable to go back. So sad.
  • OA
    Olivia Anderson
    Nov 2, 2025
    1.0
    I hate this stinking dirty place,served me that old food,and they are playing dumb, and trying not to give me my money back, DISGUSTING Burrito bowl, then another worker getting mad cause my sister asked for her correct change, I have tried,and tried to give this place a CHANCE,but I’m done, get some BETTER People in there, the ones who are not gonna give you old dirty food, it was DISGUSTING, and some when they get madd at you,don’t start talking in their language, I’m Tired of waiting, I want MY Money back!,old RUDE Workers,Buncha CRAZYS in there, do I have to SUE?

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill on Johnson Drive offer?

Chipotle Mexican Grill offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill on Johnson Drive?

The restaurant is open daily from 10:45 AM to 11:00 PM.