Chipotle Johnson Drive is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, including rude staff and disorganized service.
Portion Sizes
Many customers complained about skimpy portion sizes, often receiving less than expected for the price paid.
Food Quality
Several reviews mentioned issues with food freshness and quality, including old or burnt items.
Cleanliness
The dining area was frequently reported as dirty, with overflowing trash and unclean tables.
Order Accuracy
Customers experienced multiple issues with incorrect orders and missing items, leading to dissatisfaction.
AS
Aaliyah Smith
Nov 13, 2025
3.0
Just a heads up that there might be a language barrier between customers & staff. I asked the employee for light pico, & received a big spoonful. I asked for her to take some off, & she then tried to put a HEAPING spoonful of pico on my burrito. I told her never mind, I’ll do it lol. I got met with some attitude after that but they’ll be okay. The food here always tastes good!!
DK
Don Kopp
Nov 12, 2025
1.0
Genuinely the worst Chipotle in this area, the staff dont understand what you're saying to them when I kindly ask if they can refill the root beer because its empty and the rice is always grainy and undercooked plus they scoop like its coming out of their checks like seriously, like half of them are cool and half of them are just incompetent especially the one that worked at the checkout register noon on 11/12/25
ZW
Zachary Willard
Nov 11, 2025
1.0
Placed online order. Employees gave our food to another customer, we watched him go through the food opening containers and unwrapping burrito. He returned the food and the Employees advised they would make it fresh. They went in the back and brought out our food five minutes later. The burrito was not fully wrapped like someone had opened it and was cold to the touch, burrito was also made incorrectly with it being 90% rice. Quesadilla was cold along with the rest of the food. So pretty much they pretended to make it right and gave us back the food the other customer had his hands all over. Thanks Chipotle, this will be my last visit.
BS
Brittney S.
Nov 8, 2025
1.0
11/3 PM
The service here was horrible! They treated my husband as if he was a huge inconvenience and slam items while making them. My husband came in and ordered a burrito, and bowl to surprise me for my 30 minute lunch at work. It was perfect because I was craving Chipotle for a couple days! When we started eating it was the worst chipotle I have ever had. I don't know if they ran out of salt but nothing was seasoned (including the chicken) We were so excited for the cilantro lime rice and it was straight up white rice with a couple flakes of cilantro... no salt, no lime, almost 0 cilantro in both items. The only thing that had flavor was the sour cream, which was highly disappointing! Was a definite let down with not only the food taste but lack of basic customer service! Also, only had 30 minute break so was unable to go back. So sad.
OA
Olivia Anderson
Nov 2, 2025
1.0
I hate this stinking dirty place,served me that old food,and they are playing dumb, and trying not to give me my money back, DISGUSTING Burrito bowl, then another worker getting mad cause my sister asked for her correct change, I have tried,and tried to give this place a CHANCE,but I’m done, get some BETTER People in there, the ones who are not gonna give you old dirty food, it was DISGUSTING, and some when they get madd at you,don’t start talking in their language, I’m Tired of waiting, I want MY Money back!,old RUDE Workers,Buncha CRAZYS in there, do I have to SUE?
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill on Johnson Drive offer?
Chipotle Mexican Grill offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill on Johnson Drive?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill on Johnson Drive offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for customer convenience.
How can I order online from Chipotle Mexican Grill on Johnson Drive?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the App Store.
Does Chipotle Mexican Grill on Johnson Drive accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering services for events and gatherings.
What are Chipotle's principles regarding food quality at the Johnson Drive location?
They prioritize 'Food with Integrity' by serving real food made from 53 wholesome ingredients without artificial colors, flavors, or preservatives sourced from sustainable farms.
How can I contact Chipotle Mexican Grill on Johnson Drive for inquiries or feedback?
You can reach them by phone at +1 913-261-3530 or via email at ks.0340.johnsondrive@chipotle.com.
What nearby dining options are available around Chipotle Mexican Grill on Johnson Drive?
Nearby dining options include New China Town (Chinese cuisine), Jose Pepper's (Mexican bar and grill), Wingstop (chicken and fast food), and Village Inn (American breakfast and brunch).
Are there any nearby entertainment or activity venues near Chipotle Mexican Grill on Johnson Drive?
Yes, you can visit Painting with a Twist for arts and entertainment or check out Inspired Arts LLC for performing arts and educational programs nearby.
What nearby shopping options might customers visit before or after eating at Chipotle on Johnson Drive?
Customers can explore Kansas Sampler and Rally House for clothing and sportswear, or visit Natural Grocers for health and organic groceries.