Location.com logo
Brand Certified

Arby's

3.8
(981 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6780 Johnson Dr, Mission, KS
66202, United States

Hours

Reviews

3.8
981 reviews
5 stars
361
4 stars
293
3 stars
172
2 stars
63
1 star
92

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, indicating a significant decline in service quality.

Food Quality

There were numerous complaints about cold, poorly prepared food, including cold fries and incorrect sandwich orders.

Cleanliness

Some reviews noted that the restaurant was clean and well-maintained, although this was not universally acknowledged.

Staff Attitude

While some customers praised friendly staff, many others described staff as dismissive or unhelpful, highlighting inconsistency in customer service.
  • JW
    Jeff Wallace
    Feb 6, 2026
    1.0
    Worst ever. Seems like all of the RVs are becoming the same way. Very very short staffed takes forever to place an order and then when you get it the fries are cold. Rip Arby's. They won't be around much longer
  • CC
    Clean Car
    Feb 4, 2026
    5.0
    Fresh and hot.
  • CH
    Charles Hoffman
    Oct 7, 2025
    1.0
    Hold up the lines and check your bags. I never got the side of cheddar I paid for
  • NN
    Nate
    Sep 19, 2025
    1.0
    The management and employees here are the laziest ive seen, and very dismissive. They skimp on everything from the meat, to fries, to serving inedible produce on the sandwiches to save money. Then they dont care in the slightest when you complain. You would be better off going somewhere else...
  • MM
    Me
    Sep 18, 2025
    1.0
    A looong time ago this location (like most fast food) had a staff of caring employees and actually gave customers full HOT portions. It was almost like they WANTED you return. After renovating and replacing the manager a few years ago, the entire staff suddenly was exchanged for cheap, lazy teenagers and even cheaper, slothful backliners who were thrilled to serve u half a withered onion string, some brown lettuce, eager to withhold meat and delighted to dump old cold fries upsidedown with ur order all to save a few pennies. If u come here at noon, expect to recieve food dropped at 9. Yes, I am aware the store is not open at that time. That is my point. Dont respond with a "were sorry, call some number" Im telling u RIGHT HERE what the problem is. U dont care "in store" dont bother outside of it. and NO, I do not want the people u allow on backline to serve me more food as some way to fake an apology. For the consumer: Please do some critical thinking before u give this location ur money. Its obvious most the 5 star ratings are "friends" who leave O actual input. Edited a few times for our sensitive readers...

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others