Service Issues
Customers frequently reported long wait times, incorrect orders, and rude staff, indicating a significant decline in service quality.
Food Quality
There were numerous complaints about cold, poorly prepared food, including cold fries and incorrect sandwich orders.
Cleanliness
Some reviews noted that the restaurant was clean and well-maintained, although this was not universally acknowledged.
Staff Attitude
While some customers praised friendly staff, many others described staff as dismissive or unhelpful, highlighting inconsistency in customer service.