Krispy Kreme

4.0
1272 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Merriam.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
8805 Shawnee Mission Pkwy, Merriam, KS
66202, United States

Hours

Reviews

4.0
1,272 reviews
5 stars
709
4 stars
252
3 stars
110
2 stars
58
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unhelpful staff, with several instances of poor service and miscommunication.

Product Quality

Numerous reviews indicated that donuts were often stale, cold, or not fresh, leading to disappointment among customers.

Availability

Customers frequently noted that many menu items were unavailable, including specialty donuts, leading to frustration.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed the hot, fresh donuts when available.
  • RH
    Rod Hartle
    Dec 21, 2025
    1.0
    Sunday morning 9:00am I walked inside no customers! Drive thru a few customers. I was greeted once I walked in the door. I waited patiently while the young Lady at the front counter packed a box of doughnuts. She then looked at me and I ask her are you ready for my order? I ordered 6 small donuts $14.65 total I was surprised at the price. I gave her $20 cash and said Merry Christmas have a nice day. I then drove home and tried the doughnuts, they were not fresh and hard and stale. I threw them away and will not return. Hindsight I should have read the reviews, mostly 1 Star..... I like the copy and paste response from the owner... They are getting used to 1 Star reviews
  • DR
    Don Rogers
    Dec 18, 2025
    5.0
    Hot light was on so couldn't resist some warm, fresh, light and fluffy Krispy Kreme donuts!
  • DB
    Dana Brown
    Dec 15, 2025
    2.0
    More like 2.5 🌟 I can't say i wa that impressed. As a whike K.K. is the standard for most. However, they were cold and uneven, also, hard. In fairness, giving them another shot is an option. Whenever they're hot, they're unbeatable.
  • HH
    Hunter Hammond
    Dec 7, 2025
    2.0
    I went to the drive-through one night and received by far the worst customer service ever they were completely out of everything and she didn’t even care to tell me what they had in stock just absolute snotty attitude as well. The next day I called in in the morning to see if they had the Charlie Brown holiday donuts, and once again just received absolute snotty attitude, like I was a major inconvenience to them.
  • TT
    Ty
    Dec 6, 2025
    1.0
    7:35pm Saturday night, tried to get chocolate iced donut with sprinkles, said they dont have those. But then I ordered a chocolate iced and then did. So they were out of sprinkles? Nor did they have anything else on the menu besides glazed. But they had the donuts on display inside. Honestly Krispy Kreme is a joke. Go to daylight.

Frequently Asked Questions About Krispy Kreme

What are the operating hours of Krispy Kreme in Merriam?

Krispy Kreme Merriam is open daily from 6:00 AM to 10:00 PM, with delivery and pickup available from 6:15 AM to 9:45 PM, and the drive-through open from 6:00 AM to 10:00 PM.

Does Krispy Kreme offer a drive-through service?

Yes, Krispy Kreme Merriam has a drive-through open every day from 6:00 AM to 10:00 PM for convenient service.