Krispy Kreme

Reviews

• II

  Igoroth

  Nov 12, 2025
  1.0
  I will never go back to this location. May you close down and Starbucks take your place. Rude customer service, sneering and laughing when I asked for menu items. Kept rushing me yet there were no cars ahead or behind me. (Sorry I don't know your menu by heart I guess?) And even then got the order wrong; charged me for a medium gave me a small. They were out of everything specialty and said it was a "distribution error" reading previous reviews tells me they just don't want to do their job.
• BP

  BrookeAnna Peterson

  Nov 10, 2025
  5.0
  Stopped in spur-of-the-moment with the plan to give our baby's gender reveal envelope to an employee and ask them to put the corresponding colored donut in a closed box for our gender reveal surprise. Upon asking, the employee working the front asked her manager if they would be able to put colored creme filling inside the donut instead, which he approved. Not only did they add the creme filling to the donuts, they decorated the outside of them beautifully in white icing with golden sprinkles too, which was a surprise! They were so kind and excited to help us celebrate, and made our gender reveal so special!
• SC

  Shawn C

  Nov 9, 2025
  5.0
  Overall amazing experience. Had an issue with an online order and they handled it perfectly, thank you!
• WW

  wiskyvet

  Oct 31, 2025
  1.0
  They NEVER have any specialty donuts. This time the manager is yelling at everyone to NOT sell any Halloween donuts to people who are actually there, online orders only. Nice way to do business.
• DD

  dailyqued

  Oct 26, 2025
  2.0
  Krispy Kreme seems to be a poorly run organization given the horrible service we experienced today at one of their locations on Shawnee Mission PKwy, in Mission Kansas. Order that was placed before 11:30 AM for a 2:45 PM pickup was not fulfilled. The payment has already been made and cleared the bank. They went ahead and sold the order and instead of apologising for their mistake, the manager said he does not care, and would just cancel the order. He stated that they just ran out of the particular donuts we ordered, and not allowed to make any more. So, I asked "Is it customary for you to just cancel people's order without fulfilment? He basically said he has the prerogative to cancel an order for any reason even though the order was placed and money about 11:25 AM. So, I responded, no you don't, especially not when you have taken my money and I drove 28 miles to come and pick this order up as agreed. If you can't run an online ordering system effectively, don't create one.

Frequently Asked Questions About Krispy Kreme