Location.com logo
Brand Certified

Krispy Kreme

4.0
(1287 reviews)

Business Details

8805 Shawnee Mission Pkwy, Merriam, KS
66202, United States
(913) 432-5944

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Merriam.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
8805 Shawnee Mission Pkwy, Merriam, KS
66202, United States

Hours

Reviews

4.0
1,287 reviews
5 stars
712
4 stars
254
3 stars
112
2 stars
58
1 star
151

What are people saying?

AI-generated from recent customer reviews

Product Quality

Many customers reported receiving stale or old donuts, with several stating that the donuts were not fresh or of the quality expected from Krispy Kreme.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rude or unhelpful service, particularly during busy times.

Order Fulfillment

Numerous reviews mentioned issues with incomplete orders, incorrect items, or being out of popular donut varieties, leading to customer frustration.

Cleanliness and Environment

While some customers noted a clean environment, there were complaints about unsanitary conditions, including hair found on donuts.

Accessibility

Customers expressed disappointment with the drive-thru only service and frequent closures of the lobby, impacting the overall experience.
  • JC
    Joshua Caldwell
    3 days ago
    1.0
    The lady that works most mornings obviously hates her job. Obviously hates other humans. This is the kind of woman that yells at her kids in public. Berates co-workers for not doing HER job for her. Shameful. Won't ever go back and I'll tell anyone who will listen.
  • SS
    Summer
    Feb 21, 2026
    1.0
    I received an order from a customer 15 minutes ago, but when I arrived at the pick-up location, the drinks were not ready yet. The staff said that the coffee machine needed to be cleaned first before making the drinks. And wait for another 10 minutes,I can't understand why it can't be arranged in advance. .........
  • BH
    Brian Henry
    Feb 17, 2026
    1.0
    Purchased a dozen doughnuts at this location and when I got home I was EXTREMELY disappointed. The doughnuts I received were dark in color and appear to be “day or two old” doughnuts. I even tried to heat one up to see if that would make a difference and it did not. This was not my first time purchasing doughnuts from Krispy Kreme. I don’t know what is going on here, but I wont be revisiting this location. I’ve purchased fresh HOT doughnuts from Krispy Kreme and even the next day they were better than what I received. Unless you to be disappointed with dried out, stale doughnuts for full price, don’t waste your money at this location.
  • JS
    Jennie Scarlet
    Feb 14, 2026
    1.0
    We ordered the valentines donuts as the advertised pictures online the day before the pickup day. They gave the different ones, they said no bears left. Really? We ordered ahead of them if there is any changes or shortages , they should informed ahead of time. Or substitute the good one, look at the pictures. How bad and ugly they are!! Do you think this is a cheat??
  • RT
    Ryan Townsend
    Feb 10, 2026
    1.0
    On Saturday, February 7th, 2026 at 10:15 AM, I arrived at this store with an entire third grade basketball team to celebrate their win. My kindergarten daughter ordered donut holes (dots.) There were two left, clearly visible in the display case. The employee told her that she could only sell them in groups of ten or twelve. I asked if we could include them in the dozen donuts we were buying. The employee (a middle aged woman with no name tag) said no, looked my six year old daughter directly in the eye, and threw the last two donut holes she'd asked for in the trash. That's not just bad customer service. That's cruelty. My daughter cried until we left the store. Our next stop that morning was a locally owned donut shop. We will not be back.

Brand Certified Facts from Krispy Kreme

Krispy Kreme partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: