Customer service experiences vary widely, with some staff being friendly and helpful, while others are reported as rude and inattentive.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food.
Wait Times
Long wait times are a common complaint, especially during peak hours, with some customers waiting over 20 minutes.
Cleanliness
The cleanliness of the establishment is frequently criticized, with reports of dirty tables and unsanitary conditions.
Food Quality
While some customers enjoyed the food, others reported issues with food quality, including melted ice cream and poorly prepared items.
KK
Kristopher
Oct 14, 2025
5.0
Ordered from the 3rd street location. They messed up the order really bad, we happened to be passing by the Anderson location and stopped in. They offered to remake our entire order instead of making us go all the way back across town during rush hour. Thank you so much for showing customer service is still alive!!!
TT
thanh
Sep 12, 2025
5.0
I enjoyed the way the staff explained the specials in detail.
NS
Nova Sol
Sep 10, 2025
1.0
The young lady working the drive thru was extremely rude. It ruined the entire experience for us as only second timers.
AM
Andy McFarland
Aug 25, 2025
2.0
10 minutes at the counter before someone helped us. 20 minutes to get food. This is ridiculous. You gotta do better.
AV
Anabel Vazquez
Aug 17, 2025
1.0
There was a line when I first Walked in, no one was at the counter another customer had to yell to get someone’s attention. My friend and I order our desserts. I waited Thirty minutes for my MooLatte and small plain cone with sprinkles. I had To go up and ask for it. Then they didn’t get my small cone just handed me an ice cream with some sprinkles. I’ve watched several other people leave with the same items o had but didn’t receive till thirty minutes later. Would not come here!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers classic fast-food options including soft-serve ice cream, signature shakes, burgers, and fries.
Where is Dairy Queen Grill & Chill located?
It is located at 3116 Anderson Ave, Manhattan, KS, 66503-2810, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:30 AM to 10:30 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru service available for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly and offers amenities such as booster seats, high chairs, wheelchair accessibility, and restrooms.
Can customers order online from Dairy Queen Grill & Chill?
Yes, customers can place pickup orders online through their official order website.
Are there any special promotions or apps for Dairy Queen Grill & Chill?
Yes, they offer exclusive deals through their mobile app which can be downloaded from their website.
What nearby automotive dealers can customers visit before or after dining at Dairy Queen Grill & Chill?
Customers can visit nearby dealers such as Jeep, Robbins Motor Company, Robbins Chrysler Dodge Jeep Ram FIAT, Robbins - RAM, and Schram Chrysler Dodge Jeep.
What convenience stores are located near Dairy Queen Grill & Chill for quick errands?
Nearby convenience stores include Shop Quik Stores and U-Stop Convenience Shop, useful for grabbing snacks or essentials before or after your meal.
Are there any local entertainment or grooming options close to Dairy Queen Grill & Chill?
Yes, customers can visit Juicy's Vapor Lounge Manhattan West for e-cigarettes and adult entertainment, or Pamper Me Pretty Salon and Salon H for beauty and hair services nearby.