Jimmy John's

3.8
179 reviews

About

Sandwich Restaurant

Location

Jimmy John's
10314 Stateline Rd, Leawood, KS
66206, United States

Hours

Reviews

3.8
179 reviews
5 stars
94
4 stars
28
3 stars
15
2 stars
15
1 star
27

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor customer service, including rude staff and long wait times for orders.

Food Quality

Customers expressed disappointment with the portion sizes and quality of sandwiches, noting instances of insufficient meat and unsatisfactory customization.

Speed of Service

While some customers praised the fast service, many reported delays in both in-store and delivery orders, contradicting the brand's 'freaky fast' promise.

Cleanliness and Environment

The location was generally described as clean, but some customers noted issues with parking and the atmosphere during busy times.

Positive Experiences

Despite the negatives, several reviews mentioned friendly staff and good food, indicating that there are positive experiences at this location.
  • SH
    Sherri Hughes
    Jan 1, 2026
    3.0
    When I asked for "extra" pickles, I couldn't tell there were any extra in the sandwich. The employees are always stonefaced, and not very friendly or personable
  • KS
    Kristin Schnetzler
    Dec 27, 2025
    1.0
    AVOID at all cost!!! I went in on 12-27-2025. I was given two gift cards for Christmas. I went in to this location to place my order. I attempted to pay with the gift cards. Both were for $25.00 each. The first went through. The second did not go through. The cashier then attempted to enter the gift card information manually. It did not go through. The manager came over. She then tried. She said that since it was a third party purchase of the gift card (purchased at Walmart) they did not have to honor them. I said well, at least the first went through. She said no, it didn’t. I said try it again. It went through but, then she said it then showed that it wouldn’t recognize it as tender for more than two seconds. I HAVE NEVER HEARD OF ANYTHING SO STRANGE. I said to her how is this my fault since (your software) recognizes the card as valid then declines it??? I asked for a discount. She gave me one and then proceeded to tell me that I would only be able to use them online! What a horrible policy!
  • RS
    Rachel S
    Aug 12, 2025
    5.0
    This location did a great job on our office catering order! The employee that assisted me was very helpful and my order was ready on time. Thank you!
  • DM
    Daniel Melton
    Jul 24, 2025
    5.0
    Great for grab and go.
  • JG
    JT Garton
    Feb 19, 2019
    1.0
    Terrible service. I don't recommend this location.