Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Service Speed
Customers frequently mentioned long wait times, particularly during drive-thru and mobile orders.
Food Quality
There were numerous complaints about food being cold, overcooked, or poorly prepared, with some customers experiencing food safety concerns.
Staff Attitude
Several reviews highlighted rude or careless behavior from staff, impacting the overall customer experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as enjoying certain menu items.