Wendy's

3.4
425 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
523 W. 23rd St., Lawrence, KS
66046, United States

Hours

Reviews

3.4
425 reviews
5 stars
146
4 stars
90
3 stars
67
2 stars
27
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, leading to frustration.

Food Quality

Many reviews mentioned cold or unsatisfactory food, with complaints about cleanliness and freshness.

Management Problems

Several customers noted poor management practices, including yelling at staff and closing the lobby early.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good food on occasion.
  • SJ
    Steve Jenkins
    Jan 5, 2026
    1.0
    Went in and the cashier acted like i was an inconvenience to him, and they got my order wrong 4 TIMES IN A ROW!!!!!!, yeah im never eating here again
  • RG
    Ryan Greenbaypacker
    Dec 21, 2025
    1.0
    I would give this place negative 5 stars but its not an option! Sat in lobby for 10 minutes no recognition from employee! Finally when one came to the front I was greeted rudely like it was an inconvenience for them to have to work! After 15 minutes with noone in lobby or drive threw they dropped part of the order in the fryer so i asked is that my order just being started the employee lied and said no it wasnt! Again no customers in sight I have the video to prove this! I was so frustrated I walked out! This place should just lock the doors its beyond help!
  • MW
    Melissa Wilson
    Nov 7, 2025
    1.0
    I'm not really sure what's going on with this location but I had awful experience this morning. The menu was still set to lunch so I sat there for 5 min and they finally came to the speaker. I ordered and she didn't get any of it so asked me to repeat it. The girl seemed super out of it. I repeated the order and pulled up and noticed that they had cars waiting for their orders. She tells me "there's no where for you go so I guess just wait here"..... I said can I have extra Cholula" she comes back and said they ran out. I wouldn't have ordered this if there was nothing to do on it. Such a disappointment.
  • SH
    Skylar H
    Oct 8, 2025
    1.0
    I felt really bad for the employees. The manager was back there yelling at them the entire time and it seemed very uncalled for. They were just working. She was yelling at them the whole time we were there. We were going to eat there but ended up leaving.
  • GG
    Garcia
    Sep 20, 2025
    1.0
    My food that I ordered was fridge cold when I first got it not even 5 minutes after I got it the only thing slightly warm was my fries and it is unpleasant to eat

Frequently Asked Questions About Wendy's

Is Lawrence Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's in Lawrence, KS?

The drive-thru is open daily from 8:00 AM to midnight.