Wendy's

3.4
420 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
523 W. 23rd St., Lawrence, KS
66046, United States

Hours

Reviews

3.4
420 reviews
5 stars
146
4 stars
88
3 stars
66
2 stars
27
1 star
93

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold or unsatisfactory food, including cold fries and burgers.

Service Issues

Numerous reviews highlighted rude employees and poor customer service experiences.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean dining areas and unsanitary conditions.

Order Accuracy

Customers frequently experienced issues with incorrect orders and delays in service.

Management Concerns

Feedback indicated that management was often rude and unprofessional, contributing to a negative atmosphere.
  • MW
    Melissa Wilson
    Nov 7, 2025
    1.0
    I'm not really sure what's going on with this location but I had awful experience this morning. The menu was still set to lunch so I sat there for 5 min and they finally came to the speaker. I ordered and she didn't get any of it so asked me to repeat it. The girl seemed super out of it. I repeated the order and pulled up and noticed that they had cars waiting for their orders. She tells me "there's no where for you go so I guess just wait here"..... I said can I have extra Cholula" she comes back and said they ran out. I wouldn't have ordered this if there was nothing to do on it. Such a disappointment.
  • SH
    Skylar H
    Oct 8, 2025
    1.0
    I felt really bad for the employees. The manager was back there yelling at them the entire time and it seemed very uncalled for. They were just working. She was yelling at them the whole time we were there. We were going to eat there but ended up leaving.
  • GG
    Garcia
    Sep 20, 2025
    1.0
    My food that I ordered was fridge cold when I first got it not even 5 minutes after I got it the only thing slightly warm was my fries and it is unpleasant to eat
  • HS
    Harry Snape
    Aug 23, 2025
    1.0
    Place is trash dirty restaurant, rude employees
  • DA
    David Amber
    Aug 19, 2025
    5.0
    Quick and good

Frequently Asked Questions About Wendy's

Is Lawrence Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.