Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported rude and unhelpful staff, with many experiences of incorrect orders and poor customer service.
Food Freshness
There were numerous complaints about food not being fresh, including cold items and improperly cooked food.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong modifications.
Management Issues
Several reviews pointed to poor management and leadership, affecting staff morale and service quality.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and highlighted good food experiences.
BT
Biku Tsukino
Nov 10, 2025
5.0
Really friendly and helpful staff. They told me when the chicken I wanted would take a while to cook and gave me suggestions on sauces. It's a Wendy's so the food is the same, but really nice employees at the drive-thru.
JL
Jess Lynne
Nov 5, 2025
3.0
The service here is very hit or miss. My food has always been hot and fresh (I usually come during breakfast hours), but I’ve noticed that you get much quicker service if you dine in rather than use the drive thru. They had me pull forward and after serving every customer behind me, I still had to wait 15 minutes. Definitely never going through this drive thru again.
EG
Ernest Gomez
Oct 29, 2025
5.0
El chico q antendía era super servicial y sonriente en todo momento. Da gusto que lo atiendan a uno de esa forma.
Faltó algo de música ambiente en el local
JD
Julie Davis
Oct 8, 2025
1.0
This has got to be the worst Wendy's. The food is never fresh, it takes anywhere from 15-40 mins to get your food if they tell you to pull forward. The nuggets that we got this time weren't cooked through. The batter was mushy. Will not return to this establishment, it cant he a bad day after me coming and trying it for over a year due to it being close to home. The nuggets not being cooked did it for me. Personally I don't want to die from salmonella. Not too mention the worst costumer service. Very rude and hateful place.
BE
Blake Edmonds
Sep 21, 2025
1.0
Hit and miss service, drinks taste like they need a new bag of syrup. Several times I’ve had just down right rude workers. No customer service, no skills. Nothing. There is a few genuine people who work there however, and to them I appreciate. But This is the third time this has happened, I ordered through the app, I specifically put NO CHEESE on my burger. And each time they put cheese on my burger. I understand mistakes happen, but a mistake only happens once. The most recent time I’ve gone (5:30ish 9/21) I had a rude worker at the window, and I’m almost certain they purposely put 6 UNMELTED SLICES OF CHEESE ON MY BURGER. Which was the worse burger I’ve ever had in my life. For absolutely no reason, terrible service. I try to enjoy food, I don’t like ranting about it.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Lawrence, KS?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Lawrence, KS into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (785) 842-9111.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Kasold Wendy’s serve breakfast?
Yes, this Wendy’s location in Lawrence, KS serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the regular hours for dining and drive-thru service at Wendy's on Kasold in Lawrence, KS?
Wendy's at 601 Kasold, Lawrence, KS is open daily from 8:00 AM to midnight for dine-in and drive-thru service.
Does this Wendy's location offer breakfast meals?
Yes, this Wendy's serves breakfast including combos, sandwiches, coffee, and sides.
Is there drive-thru service available at this Wendy's?
Yes, the Wendy's at Kasold offers drive-thru service daily from 8:00 AM to midnight.
Can I order Wendy's food online or through an app?
Yes, you can order Wendy's online via their website or the Wendy's mobile app for pickup or delivery where available.
What payment options are accepted at Wendy's Kasold location?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy's Kasold location for questions or feedback?
You can call Wendy's directly at (785) 842-9111 or reach out through their Customer Care team via live chat or phone at 888-624-8140.
Are Wendy's gift cards available for purchase at this location?
Yes, gift cards can be purchased in-restaurant, through retail outlets, or online via Wendy's gift card portal.
What nearby restaurants can I visit around Wendy's at 601 Kasold?
Nearby restaurants include El Jimador (Mexican/Tex-Mex), Thai-Siam Restaurant (Thai cuisine), Jimmy John's (fast food deli), Under the Sea (sushi), Tokyo Steakhouse (steakhouse and sushi), and KoKoRo (sake bar).
What shopping centers or retail stores are close to Wendy's Kasold location?
Westridge Shopping Center, RadioShack electronics store, Ace Hardware, Resharp kitchen supplies, and Westlake Ace Hardware are some retail locations nearby.
Are there any wellness or spa services near Wendy's at 601 Kasold?
Yes, A+ Spa offering massage and reflexology and Lux Nails, a nail salon and beauty spa, are close to this Wendy's location.