Wendy's

3.6
633 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
601 Kasold, Lawrence, KS
66049, United States

Hours

Reviews

3.6
633 reviews
5 stars
231
4 stars
171
3 stars
98
2 stars
40
1 star
93

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences of incorrect orders and poor customer service.

Food Freshness

There were numerous complaints about food not being fresh, including cold items and improperly cooked food.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong modifications.

Management Issues

Several reviews pointed to poor management and leadership, affecting staff morale and service quality.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and highlighted good food experiences.
  • BT
    Biku Tsukino
    Nov 10, 2025
    5.0
    Really friendly and helpful staff. They told me when the chicken I wanted would take a while to cook and gave me suggestions on sauces. It's a Wendy's so the food is the same, but really nice employees at the drive-thru.
  • JL
    Jess Lynne
    Nov 5, 2025
    3.0
    The service here is very hit or miss. My food has always been hot and fresh (I usually come during breakfast hours), but I’ve noticed that you get much quicker service if you dine in rather than use the drive thru. They had me pull forward and after serving every customer behind me, I still had to wait 15 minutes. Definitely never going through this drive thru again.
  • EG
    Ernest Gomez
    Oct 29, 2025
    5.0
    El chico q antendía era super servicial y sonriente en todo momento. Da gusto que lo atiendan a uno de esa forma. Faltó algo de música ambiente en el local
  • JD
    Julie Davis
    Oct 8, 2025
    1.0
    This has got to be the worst Wendy's. The food is never fresh, it takes anywhere from 15-40 mins to get your food if they tell you to pull forward. The nuggets that we got this time weren't cooked through. The batter was mushy. Will not return to this establishment, it cant he a bad day after me coming and trying it for over a year due to it being close to home. The nuggets not being cooked did it for me. Personally I don't want to die from salmonella. Not too mention the worst costumer service. Very rude and hateful place.
  • BE
    Blake Edmonds
    Sep 21, 2025
    1.0
    Hit and miss service, drinks taste like they need a new bag of syrup. Several times I’ve had just down right rude workers. No customer service, no skills. Nothing. There is a few genuine people who work there however, and to them I appreciate. But This is the third time this has happened, I ordered through the app, I specifically put NO CHEESE on my burger. And each time they put cheese on my burger. I understand mistakes happen, but a mistake only happens once. The most recent time I’ve gone (5:30ish 9/21) I had a rude worker at the window, and I’m almost certain they purposely put 6 UNMELTED SLICES OF CHEESE ON MY BURGER. Which was the worse burger I’ve ever had in my life. For absolutely no reason, terrible service. I try to enjoy food, I don’t like ranting about it.

Frequently Asked Questions About Wendy's

Is Kasold Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.