Panera Bread

3.9
792 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Lawrence is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
520 W 23rd Street, Lawrence, KS
66046, United States

Hours

Reviews

3.9
792 reviews
5 stars
391
4 stars
180
3 stars
85
2 stars
44
1 star
92

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including unenthusiastic staff, incorrect orders, and long wait times.

Food Quality

While some customers enjoyed the food, many expressed disappointment with incorrect orders, stale items, and overall quality.

Cleanliness

Several reviews mentioned dirty dining areas and unsanitary conditions, impacting the overall experience.

Management Concerns

Customers noted a lack of effective management, with issues persisting over multiple visits and a need for better staff training.
  • AD
    Aninda Sundar Dey
    Dec 23, 2025
    5.0
    Always good experience
  • CG
    Cortney Grubbs
    Nov 24, 2025
    1.0
    I had a truly frustrating experience at this location on. The staff seemed unenthusiastic and operationally lost, leading to four consecutive issues: Seasonal Drink: They advertised a seasonal hot drink everywhere, yet told us they simply could not make it, offering no explanation or timeline for when they might. Bagel Order: A bagel was handed to us missing the requested cream cheese. Cookie Order: I had to watch an employee go to the back to check for a cookie that was clearly stocked right behind them on the display rack. Checkout Rush: The cashier did not bother to ask for my MyPanera number or if I wanted to use rewards, jumping straight to payment. I've never seen employees so unenthusiastic or encountered so many issues just trying to order items that are clearly available and advertised. Given the multiple, basic errors in a single visit, this location is an operational mess. Management urgently needs to step in, or honestly, the store should close its doors before it further damages the Panera name.
  • AB
    A B
    Nov 17, 2025
    1.0
    This Panera sucks. Last time I ordered, it was online and their inventory was incorrect so they didn't have the items I'd paid for. Instead of letting me know beforehand, that waited until I was in the store to tell me they didn't have the stuff I'd traveled there to get. Would have gone to a different Panera. Today, I had a question and stood in line for 5 minutes (timed it) and no one showed up at the register or bothered to acknowledge me at all. So I left without ordering. Go to the other Panera in Lawrence if you want accurate menu items or to actually be able to order.
  • IK
    Imani Karani
    Nov 17, 2025
    1.0
    I ordered a sandwich with avocado, they charged me for the avacado, but later informed me they ran out. They also added tomatoes to my tuna sandwich when I asked for no tomatoes. The coffee wasn’t all to good with just wasn’t an enjoyable experience, different Panera’s have made for a better experience for sure but this one particularly has given me an issue.
  • AR
    Allison Richards
    Nov 16, 2025
    1.0
    Received a cold smashed flat breakfast sandwich that had clearly never been warmed up.was told my only option was to return to store and have it remade.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Lawrence accept reservations?

No, Panera Bread in Lawrence does not accept reservations.

What are the operating hours for delivery at Panera Bread Lawrence?

Delivery is available Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:30 PM.