Many customers reported poor service, including rude staff and incorrect orders, leading to frustration.
Food Quality
Mixed reviews on food quality; some praised freshness while others complained about blandness and incorrect ingredients.
Delivery Issues
Numerous complaints about slow delivery times and orders being canceled or incorrect.
Speed of Service
While some customers appreciated the fast service, others experienced significant delays, contradicting the brand's 'freaky fast' promise.
CM
C M
Jan 3, 2026
1.0
The subs are 80% wet, stringy lettuce. Our toasted ones were over-toasted and tasteless. They've gone WAAAAY down in quality, didn't label sandwiches and drinks, and even left on the onions for my 8yo when I requested not to have them! We will NOT be ordering from Jimmy John's again! Their subs used to be really great as an occasional treat, but they're now just a complete waste of money!
CL
Chris Lorenzen
Nov 17, 2025
5.0
So fast you'll freak
TC
TINA CARTER
Nov 6, 2025
1.0
Made excuses on how they couldn't deliver then I said I would pay with card. Then she continued to make excuses like we can't toast your sandwich and laughed I canceled my order because I had too Frankie needs some training.
DH
Drew Halling
Oct 30, 2025
1.0
Didn’t do my order right then laugh about it
MB
Marcia Bickel
Oct 22, 2025
5.0
I was very pleased with the menu and that they have lettuce wraps (the Unwich). Very hard to find restaurants that have lettuce wraps and that are gluten free friendly. Ingredients that I ordered was very fresh and it is very healthy way to eat.