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Jimmy John's

3.5
(191 reviews)
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Business Details

1720 W 23rd St, Lawrence, KS
66046, United States
(785) 838-3737
https://locations.jimmyjohns.com/ks/lawrence/sandwiches-485.html

About

Sandwich Restaurant

Location

Jimmy John's
1720 W 23rd St, Lawrence, KS
66046, United States

Hours

Reviews

3.5
191 reviews
5 stars
82
4 stars
41
3 stars
11
2 stars
11
1 star
46

What are people saying?

AI-generated from recent customer reviews

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported issues with quality, such as hard bread, bland flavors, and incorrect orders.

Customer Service

There are numerous complaints about poor customer service, including rude staff, incorrect orders, and lack of responsiveness to customer inquiries.

Delivery Issues

Many customers experienced significant delays in delivery, with some orders taking over an hour and others being canceled without notification.

Speed of Service

Some customers appreciated the fast service, while others noted inconsistencies, with long wait times reported during busy periods.
  • JJ
    james jump
    Jan 28, 2026
    5.0
    Actually are pretty fast n freakin good too !
  • WC
    Warren Couvillon
    Jan 16, 2026
    5.0
    The pizzas were so good
  • CM
    C M
    Jan 3, 2026
    1.0
    The subs are 80% wet, stringy lettuce. Our toasted ones were over-toasted and tasteless. They've gone WAAAAY down in quality, didn't label sandwiches and drinks, and even left on the onions for my 8yo when I requested not to have them! We will NOT be ordering from Jimmy John's again! Their subs used to be really great as an occasional treat, but they're now just a complete waste of money!
  • CL
    Chris Lorenzen
    Nov 17, 2025
    5.0
    So fast you'll freak
  • TC
    TINA CARTER
    Nov 6, 2025
    1.0
    Made excuses on how they couldn't deliver then I said I would pay with card. Then she continued to make excuses like we can't toast your sandwich and laughed I canceled my order because I had too Frankie needs some training.
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