Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Lawrence, KS for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Food Quality
Mixed reviews on food quality, with some customers noting stale donuts and poorly made drinks.
Cleanliness Issues
Several customers reported unsanitary conditions, including finding hair in food and flies in donuts.
Drive-Thru Experience
Long wait times and disorganization in the drive-thru, exacerbated by the lobby being closed.
JM
Johnathan Maddox
Feb 20, 2026
2.0
I'd give one star, but I'm torn. The ladies that worked yesterday were alright, but the crew on today, Friday Feb 20th is horrendous. I said hello, kid looks at me and then slowly looks away. I wait 5 min until he apathetically asks what he can get me. I told him an acknowledgement when I walk in, for starters. "I didn't know you were there." He acted like he doesn't give a crap and it's apparent that he doesn't. The rest of the crew is just as lazy about their job as he is. Horrible attitude, horrible service, will NOT be returning to this store. Too bad, I typically buy a couple dozen every day for the hospital staff when my wife is admitted. I'll spend my time and money elsewhere. Hire people that represent your brand.
JS
Jayden Simmons
Feb 10, 2026
1.0
i’ve never been to a slower dunkin in my life. go to 23rd location if you’re in town
ST
Sammy Thompson
Jan 28, 2026
5.0
It's literally Disney world!!! 😛🥹 (I LOVE THE EMPLOYEES!!)
AL
Annette Lickteig
Jan 16, 2026
1.0
I and my daughter stop by this morning. We went in side. There was no other customer in the store and 4 or 5 employees. Should have been a easy get something and leave. We stand there watching people get thing for drive thru ,we watch people talk to each other. I ask could I order a donut. Nothing when someone finally ask if they could take are order , the person who was making drink went take this to the window. She went to say I'm taking a order but it didn't seem to matter. I finally said let just get a donut at the place 9 street . As we were walking out the door then they went to ask if we need something. If I could leave something less then a one star. I would. It doesn't matter how good the food might be it the customer service that bring people back. Which mean I will not be back.
AS
Anita Salas
Dec 12, 2025
5.0
I didn't prefer the $6 meal deal. Egg was weird and the potatoes had an odd taste woth whatever seasoning was used. Customer service was top notch though. Everyone was friendly and very customer service oriented. The manager/owner even had a conversation with me while he was working on changing out the register drawer. The place is very clean and well stocked. Coffee tasted good and was HOT. This place runs very efficiently with everyone helping out.