Customers generally enjoyed the food, particularly the ice cream and burgers, but there were complaints about inconsistencies and poor preparation.
Service Issues
Many reviews highlighted slow service, order mistakes, and poor management, leading to frustrating experiences for customers.
Staff Friendliness
Despite service issues, several customers praised the friendliness and helpfulness of the staff.
Pricing Concerns
Some customers felt that the prices were too high for the quality and quantity of food received.
SL
Shasta LeDuc
6 days ago
5.0
The food was great. The price sucked. The people were kind
BG
Bullwinkle Gandhi
Nov 23, 2025
1.0
Unbelievably slow. Had to go up to the counter and remind them of part of our order. Then the dude after us got served before we did
GT
Gwen Tucker
Aug 5, 2025
5.0
We had a very nice experience here. We stopped for a meal after driving for several hours. Kari treated us so well. She helped us with our menu selection, promptly made our treats, and even brought our meals outside to our table. She was so sweet and kind. Yes, the food was all delicious, but it was Kari who really made the experience great!
WW
William Wangerin
Aug 5, 2025
3.0
Subpar blizzard again from this DQ. This is third time that I've gotten runny blizzard, that's why they don't turn it upside down. I will just keep going to the Iowa location.
HF
Hannah Friend
Jul 26, 2025
1.0
Cannot dip a cone to save their lives, they are smaller than what you pay for, extremely deformed looking and have the thinnest layer of chocolate. This has been my experience the last 5+ times. The last time the chocolate dip layer was so transparent I could see the ice cream through it. Tried a blizzard tonight - there were barely any toppings mixed in and it was already very melted when they handed it to me. Are the workers no longer being trained, are they trying to skimp and save money or do they just not care? Total waste of money.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers classic fast-food items such as burgers and fries along with soft-serve ice cream, Blizzard® Treats, shakes, malts, and signature DQCakes® ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill in Lawrence, KS?
The restaurant is open daily from 10:00 AM. From Monday to Thursday and Sunday, it closes at 9:30 PM. On Fridays and Saturdays, it stays open until 10:00 PM.
Does Dairy Queen Grill & Chill provide services for families and children?
Yes, the location offers family-friendly services including booster seats, high chairs, wheelchair accessibility, and is welcoming to children.
Is there parking and seating available at Dairy Queen Grill & Chill?
Yes, they offer both indoor seating and outdoor seating. There is also a drive-thru available for convenient service.
Can I order food online for pick-up at Dairy Queen Grill & Chill?
Yes, you can place your order online for pick-up through their official ordering website.
Does Dairy Queen Grill & Chill have any mobile app or deals for customers?
Yes, customers can download the Dairy Queen app for exclusive deals, mobile ordering, and rewards.
What nearby places can I visit around Dairy Queen Grill & Chill?
Nearby places include Cottins Hardware & Rental for home improvement shopping, Mighty Tamales for Mexican cuisine, and Alchemy Coffee for coffee lovers.
If I need a hardware store near Dairy Queen Grill & Chill, what are my options?
You can visit Cottin's Hardware & Rental or True Value, both located nearby and offering home improvement and hardware supplies.
Are there convenient services like gas stations or ATMs near Dairy Queen Grill & Chill?
Yes, nearby options include Kwik Shop and Tom Thumb convenience stores with gas stations, and The Exchange Network and Bitcoin Depot which provide ATM services.
What community or health services are located near Dairy Queen Grill & Chill?
Nearby health and community services include Scholle Chiropractic Office for chiropractic care and Veterans of Foreign Wars Post 852 offering community services and printing.