Dairy Queen Grill & Chill

3.8
832 reviews
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Business Details

2545 Iowa St, Lawrence, KS
66046-4042, United States
(785) 842-9359
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
2545 Iowa St, Lawrence, KS
66046-4042, United States

Hours

Reviews

3.8
832 reviews
5 stars
341
4 stars
220
3 stars
128
2 stars
52
1 star
91

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff interactions.

Food Quality

Several reviews highlighted issues with food quality, including hair in food, rotten ingredients, and incorrect meal preparation.

Cleanliness

Customers noted unsanitary conditions in the dining area and issues with food presentation.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly staff during their visits.

Pricing Concerns

Multiple reviews mentioned dissatisfaction with pricing, feeling that the cost did not match the quality or portion sizes.
  • BS
    Ben Shaffer
    Nov 16, 2025
    1.0
    Got charged 2.50 for drinks on a combo. Friends chicken was covered in gravy. More expensive that many sit in restraunts. Do not come here
  • JF
    joe fread
    Nov 4, 2025
    1.0
    The management at this Dairy Queen is absolutely disgusting. Not toward customers, but toward their own former employees. While I was there, I could clearly hear the managers trash-talking people who used to work there, including kids. Very clearly a grown adult women sitting around gossiping and insulting teenagers behind their backs. it’s pathetic and disturbing. It says everything you need to know about the type of people running this place. No professionalism, no maturity, and no respect for anyone.
  • CL
    Chelsea Lynn
    Oct 27, 2025
    1.0
    Was given a Pepsi instead of a Dr. Pepper. There was hair in both my gravy and hot fudge sundae. Absolutely disgusting. Will never eat there again.
  • JS
    josh Sharp
    Oct 3, 2025
    2.0
    Got directed to the parking lot from the drive thru window, Waited over 20 minutes in the parking lot for our food while our toddler screamed bloody murder, when it finally came it was the wrong meal. walked back inside and after another 15 minutes I got the right order and it was luke warm. I'd understand if it was busy but there were more employees than customers.
  • PB
    Paul Benner
    Sep 29, 2025
    1.0
    I was served a banana split with rotten bananas... it had very little ice cream, one thin piece of strawberry and one small chunk of pineapple...there was no chocolate on the last very small portion of ice cream. This is the second time I've had problems with this store. The first, I got the green apple quick steps from eating their ice cream. Do not recommend this place at all.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Lawrence, KS?

Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:30 PM, with extended hours until 10:00 PM on Fridays and Saturdays.

Where is Dairy Queen Grill & Chill located?

It is located at 2545 Iowa St, Lawrence, KS 66046-4042, USA.