Brand Certified
Chipotle Mexican Grill
4.1(432 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
911 Massachusetts St, Lawrence, KS
66044, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(785) 843-8800
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ks/lawrence/911-massachusetts-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=24
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Mass Ave is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
4.1
432 reviews
5 stars
240
4 stars
98
3 stars
38
2 stars
20
1 star
36
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported poor service, including rude staff, incorrect orders, and long wait times.
Portion Sizes
Numerous reviews mentioned consistently small portion sizes and the need to ask for extra ingredients.
Food Quality
Feedback indicated a decline in food quality, with complaints about cold food, rubbery textures, and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and enjoyed their meals, highlighting good service at times.
Cleanliness Concerns
Several reviews pointed out cleanliness issues, including dirty tables and unsanitary food handling.
- JHJosephine Hazard2 days ago3.0My burrito got turned into a literal ball! 😂 My guy at the counter had forgotten to flatten out the ingredients during the process before wrapping it up. It was so bad my husband was vocal about it. I ended up putting it on a plate back home to eat. Was the execution terrible? Absolutely! But credit where credits due, my guy was happy to help and even went out of his way to get me the JUICIEST of meats. I am dubbing this meal experience: "Burrito ball Saturday" lol. Perhaps more training is needed and to be fair he probably should of had a spotter coaching him throughout the precess. 😄👍🏽⚽ Keep trying burrito ball Steve! I believe in you! ( Is his name Steve? Probably not, but I'm gonna roll with it ) 10/10 guacamole, ( definitely makes it to top three; dare I say #1? ) amazingly seasoned meat, delicious beans and beautifuly balanced hot sauce. It gives a nice kick but not too powerful.
- SSSicka Skyy (Madison Skyy)4 days ago5.0awesome service and such sweet servers. good portions and fast and reliable staff will be back again. Best Chipotle I’ve ever had! Visited from Texas and still by far the best I’ve ever had. Adien was awesome!
- GWGrace WilsonDec 4, 20253.0The service at this location has gone seriously down hill over the last year. I feel like all chipotles used to give great portion sizes. But why am I having to ask the worker to add more rice more than once. I understand it’s easier to add more than take away. But they seriously have started skimping on their portions of everything.
- HWHenry WhalenNov 30, 20251.0I question how this place stays open.
- APAnna PhillipsNov 30, 20252.0Got the quesadilla and it was like rubber. No cheese in sight. Dry. Burned chicken.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill on Mass Ave offer?
Chipotle Mexican Grill offers a customizable menu with Mexican-inspired items such as burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
What are the operating hours of the Chipotle Mexican Grill at 911 Massachusetts St, Lawrence?
The restaurant is open every day from 10:45 AM to 10:30 PM.
Does Chipotle Mexican Grill at Mass Ave offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery services.
How can I place an online order for Chipotle at the Lawrence location?
You can order online through Chipotle's official ordering website at https://order.chipotle.com/ or via their app available in the Apple App Store.
What is Chipotle Mexican Grill's commitment to ingredient sourcing?
Chipotle follows 'Food with Integrity' principles, sourcing ingredients from farms that practice humane and sustainable farming, using only 53 real ingredients without artificial colors, flavors, or preservatives.
Is the Chipotle Mexican Grill on Mass Ave accommodating to LGBTQ customers?
Yes, the location openly welcomes LGBTQ customers as indicated by its inclusive policies.
Where is Chipotle Mexican Grill located in Lawrence, KS?
It's located at 911 Massachusetts St, Douglas area, Lawrence, KS 66044, United States.
What beauty and spa services are available near the Chipotle on Mass Ave?
Nearby you can find beauty salons and spas such as Hair by Adrianne M.Jackson, Elegant Design Beauty Academy, and Bitter Sweet Wax, which offer hair styling, cosmetology education, waxing, and skincare services, perfect for a visit before or after your meal.
Are there any recreational or sports venues near Chipotle Mexican Grill at 911 Massachusetts St?
Yes, the Ultimate Fishing Experience, a fishing club and sports venue, is located nearby, providing a nice outdoor activity option for visitors to enjoy alongside their Chipotle visit.
What other dining options are close to Chipotle on Mass Ave in Lawrence?
Nearby dining options include The Mad Greek (Greek and Italian restaurant), PepperJax Grill (American restaurant and sandwich shop), and Ramen Bowls (noodles restaurant), offering variety if you want to explore other cuisines in the area.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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