Business Details
About
Mexican Restaurant
Chipotle Mass Ave is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.1
430 reviews
5 stars
239
4 stars
98
3 stars
37
2 stars
20
1 star
36
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported poor service, including rude staff, incorrect orders, and long wait times.
Portion Sizes
Numerous reviews mentioned consistently small portion sizes, leading to dissatisfaction among customers.
Food Quality
Feedback indicated a decline in food quality, with complaints about cold food, rubbery textures, and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and enjoyed their meals, highlighting a few positive experiences.
Management Concerns
Several reviews suggested that management issues, including staff treatment and turnover, negatively impacted the overall experience.
- GWGrace WilsonDec 4, 20253.0The service at this location has gone seriously down hill over the last year. I feel like all chipotles used to give great portion sizes. But why am I having to ask the worker to add more rice more than once. I understand it’s easier to add more than take away. But they seriously have started skimping on their portions of everything.
- HWHenry WhalenNov 30, 20251.0I question how this place stays open.
- APAnna PhillipsNov 30, 20252.0Got the quesadilla and it was like rubber. No cheese in sight. Dry. Burned chicken.
- NANicci AlverioOct 1, 20255.0We were served quickly during a busy time. Ebin greeted us and was very friendly, knowledgeable, and helpful. Highly recommend!
- JWJonathan WellsSep 28, 20252.0Food was over 30 minutes later than when promised. Very difficult to get help. Seemed to not have enough staff. My online order was lost so I had to order from the line finally once I was able to get help.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill on Mass Ave offer?
Chipotle Mexican Grill offers a customizable menu with Mexican-inspired items such as burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
What are the operating hours of the Chipotle Mexican Grill at 911 Massachusetts St, Lawrence?
The restaurant is open every day from 10:45 AM to 10:30 PM.
Does Chipotle Mexican Grill at Mass Ave offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery services.
How can I place an online order for Chipotle at the Lawrence location?
You can order online through Chipotle's official ordering website at https://order.chipotle.com/ or via their app available in the Apple App Store.
What is Chipotle Mexican Grill's commitment to ingredient sourcing?
Chipotle follows 'Food with Integrity' principles, sourcing ingredients from farms that practice humane and sustainable farming, using only 53 real ingredients without artificial colors, flavors, or preservatives.
Is the Chipotle Mexican Grill on Mass Ave accommodating to LGBTQ customers?
Yes, the location openly welcomes LGBTQ customers as indicated by its inclusive policies.
Where is Chipotle Mexican Grill located in Lawrence, KS?
It's located at 911 Massachusetts St, Douglas area, Lawrence, KS 66044, United States.
What beauty and spa services are available near the Chipotle on Mass Ave?
Nearby you can find beauty salons and spas such as Hair by Adrianne M.Jackson, Elegant Design Beauty Academy, and Bitter Sweet Wax, which offer hair styling, cosmetology education, waxing, and skincare services, perfect for a visit before or after your meal.
Are there any recreational or sports venues near Chipotle Mexican Grill at 911 Massachusetts St?
Yes, the Ultimate Fishing Experience, a fishing club and sports venue, is located nearby, providing a nice outdoor activity option for visitors to enjoy alongside their Chipotle visit.
What other dining options are close to Chipotle on Mass Ave in Lawrence?
Nearby dining options include The Mad Greek (Greek and Italian restaurant), PepperJax Grill (American restaurant and sandwich shop), and Ramen Bowls (noodles restaurant), offering variety if you want to explore other cuisines in the area.