Chipotle West Lawrence is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers complained about small portion sizes and inconsistent servings, particularly with online orders.
Food Quality
There were numerous reports of food being poorly prepared, cold, or lacking flavor, with specific mentions of burnt meat and undercooked rice.
Service Issues
Customers frequently noted rude or unhelpful staff, long wait times, and problems with order accuracy, especially with online orders.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Mixed Experiences
While some customers praised the food and service, many expressed disappointment, indicating a decline in quality and consistency at this location.
AC
Arlo Collier
Dec 12, 2025
1.0
Small portions of poorly prepared food in a filthy restaurant.
JH
Joshua Hoke
Dec 9, 2025
1.0
Got over charged for double meat by almost 4 dollars. Would have been cheaper to order on the app makes no sense.
JP
Julie Perkins
Nov 27, 2025
3.0
The food just tasted off. The salsa was almost frozen and made the whole burrito cold.
CP
Chris P.
Nov 4, 2025
2.0
Ordered to go. Got home and my burrito wasn’t wrapped. Description stated burrito on the container. Sucks to get home and not get what I ordered
11
1eyedG
Oct 21, 2025
1.0
3 orders in a row with literally half servings. I'm tired of miniscule servings on take out orders. I won't be back! **Thanks for giving me your automatic generated website link message to contact you.** Does Chipotle really wonder why their sales are down?!?
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in West Lawrence serve?
Chipotle Mexican Grill offers customizable Mexican-style fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill on weekdays?
Chipotle Mexican Grill is open from 10:45 AM to 11:00 PM every weekday from Monday to Friday.
Does Chipotle Mexican Grill offer delivery and in-store pickup services?
Yes, Chipotle Mexican Grill offers both in-store pickup and delivery services for customer convenience.
How can I order food from Chipotle Mexican Grill online?
You can order food online through the Chipotle app or their official ordering website at https://order.chipotle.com/.
What sustainability principles does Chipotle Mexican Grill follow?
Chipotle follows 'Food with Integrity' principles, prioritizing ingredients sourced from farms with humane and sustainable practices, and uses 53 real ingredients without artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill in West Lawrence LGBTQ friendly?
Yes, Chipotle Mexican Grill welcomes LGBTQ customers as part of their inclusive environment.
What are some nearby places I can visit before or after dining at Chipotle Mexican Grill?
Nearby places include Starbucks for coffee, GNC for vitamins and supplements, and Hy-Vee for grocery and drugstore needs, making it convenient to stop by before or after your meal.
Where can I find other dining options close to Chipotle Mexican Grill in West Lawrence?
Near Chipotle, you can find other restaurants like Pizza Street, Alchemy Limited, Papa Murphy's, Subway, and Little Caesars Pizza for additional dining choices.
Are there any nearby services that could be helpful when visiting Chipotle Mexican Grill?
Yes, nearby services include The UPS Store for printing and shipping needs, Commerce Bank ATMs for banking, and Alvin's Wine & Spirits for beverage shopping.
How can I contact Chipotle Mexican Grill at West Lawrence for inquiries or catering orders?
You can contact Chipotle Mexican Grill via phone at +1 785-843-1510 or email at ks.0378.wlawrence@chipotle.com for questions or to arrange catering.