Chipotle West Lawrence is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers expressed dissatisfaction with the small portion sizes of their orders, particularly for online takeout.
Service Quality
Feedback highlighted a mix of friendly and rude service, with some customers reporting unprofessional behavior from staff.
Food Quality
There were consistent complaints about the quality of food, including overcooked meat and poorly prepared items.
Cleanliness
Several reviews mentioned issues with cleanliness in the restaurant, particularly in the dining area and restrooms.
Online Ordering Issues
Customers reported problems with online ordering, including incorrect orders and long wait times.
CP
Chris P.
Nov 4, 2025
2.0
Ordered to go. Got home and my burrito wasn’t wrapped. Description stated burrito on the container. Sucks to get home and not get what I ordered
JW
Jake Woodward
Oct 25, 2025
4.0
Great service
11
1eyedG
Oct 21, 2025
1.0
3 orders in a row with literally half servings. I'm tired of miniscule servings on take out orders. I won't be back! **Thanks for giving me your automatic generated website link message to contact you.** Does Chipotle really wonder why their sales are down?!?
AE
Angela Epps
Oct 3, 2025
3.0
It is disappointing to order online and customize your order with the allotments and bring it home only to find puny portions. When I pay extra for guacamole, I expect the same amount in my bowl as the “side” of guacamole because they are the same price. I asked for extra tomato salsa, extra lettuce, and extra veggies. The bowl was barely half full. I paid 15$ for my bowl (steak+guac). I understand inflation but at least keep the portions the same. Or make sure employees are trained well. On the positive side the meal was delicious as chipotle always is.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in West Lawrence serve?
Chipotle Mexican Grill offers customizable Mexican-style fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill on weekdays?
Chipotle Mexican Grill is open from 10:45 AM to 11:00 PM every weekday from Monday to Friday.
Does Chipotle Mexican Grill offer delivery and in-store pickup services?
Yes, Chipotle Mexican Grill offers both in-store pickup and delivery services for customer convenience.
How can I order food from Chipotle Mexican Grill online?
You can order food online through the Chipotle app or their official ordering website at https://order.chipotle.com/.
What sustainability principles does Chipotle Mexican Grill follow?
Chipotle follows 'Food with Integrity' principles, prioritizing ingredients sourced from farms with humane and sustainable practices, and uses 53 real ingredients without artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill in West Lawrence LGBTQ friendly?
Yes, Chipotle Mexican Grill welcomes LGBTQ customers as part of their inclusive environment.
What are some nearby places I can visit before or after dining at Chipotle Mexican Grill?
Nearby places include Starbucks for coffee, GNC for vitamins and supplements, and Hy-Vee for grocery and drugstore needs, making it convenient to stop by before or after your meal.
Where can I find other dining options close to Chipotle Mexican Grill in West Lawrence?
Near Chipotle, you can find other restaurants like Pizza Street, Alchemy Limited, Papa Murphy's, Subway, and Little Caesars Pizza for additional dining choices.
Are there any nearby services that could be helpful when visiting Chipotle Mexican Grill?
Yes, nearby services include The UPS Store for printing and shipping needs, Commerce Bank ATMs for banking, and Alvin's Wine & Spirits for beverage shopping.
How can I contact Chipotle Mexican Grill at West Lawrence for inquiries or catering orders?
You can contact Chipotle Mexican Grill via phone at +1 785-843-1510 or email at ks.0378.wlawrence@chipotle.com for questions or to arrange catering.