Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned issues with food quality, such as cold or burnt items, incorrect orders, and unsanitary conditions.
Positive Experiences
Some customers praised specific staff members for their friendliness and helpfulness, as well as enjoying the food when it was prepared correctly.
Operational Problems
Frequent complaints about the drive-thru and app ordering systems not functioning properly, leading to delays and confusion.
Cleanliness Concerns
Several reviews highlighted cleanliness issues, including dirty conditions and maintenance problems at the location.