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Arby's

3.7
(510 reviews)

Business Details

291 N. Main St, Lansing, KS
66043, United States
(913) 430-6166

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
291 N. Main St, Lansing, KS
66043, United States

Hours

Reviews

3.7
510 reviews
5 stars
190
4 stars
138
3 stars
89
2 stars
31
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and unresponsive employees.

Food Quality

Mixed reviews on food quality, with some customers praising the taste while others complained about cold or poorly prepared items.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in restrooms and dining areas, despite some noting the restaurant was clean.

Staffing Problems

Many customers noted that the restaurant was understaffed, leading to slow service and unavailability of menu items.

Positive Experiences

Despite the negatives, some customers had positive experiences with friendly staff and good food.
  • WM
    wade mathews
    Feb 22, 2026
    5.0
    Saben was working the front counter and took our order. Another customer grabbed our food by mistake and returned it when they realized it wasn't their food. Saben remade our order and brought it over to our table and apologized. Saben exhibited great customer service from the start of our interaction with him. Great job, Saben. Keep up the good work.
  • AG
    Alyssa Greenlee
    Feb 19, 2026
    1.0
    I had delivered two meals and one of my meals happened to be a Greek gyro which was supposed too come with no onions but instead it came with no onions or meat, I’ve worked food service so ik how much stress it can be somtimes so I called and had talked too a lady who said she’d be right back too correct my order and then proceeded too hang up on me. Very poor customer service.
  • CS
    chuck stein
    Nov 8, 2025
    1.0
    I have tried the get food from this store four time this month drive thus closed sit there no service. But this week stopped at 4pm wanted roast beef sandwiches walk inside to order there was a guy waiting there. We called for 20 mins Noone waited on us. A older lady walked out from back walked by us went outside walk in passed us by too back. And I walked and will never go back again. And I look at reviews and I see the same thing going on.How can the review food if Noone takes the order.
  • TC
    Tami Clanton
    Oct 17, 2025
    5.0
    Finally decided to eat lunch and picked Arby's. The restaurant and parking lot were very clean including the restroom. We were assisted by Raven who has outstanding customer service skills. We received great food in a timely fashion. Great food with a great price. Will recommend this location and we will definitely be back. Thank you again Raven and Arby's for this quick and amazing lunch.
  • DG
    David Gomez
    Sep 30, 2025
    5.0
    Loved the food and the guy who took our order he was so polite and even said have a great day when we left.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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