Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Mixed reviews on customer service; some praised friendly staff while others reported rudeness and indifference.
Food Quality
Inconsistent food quality; some customers enjoyed their meals while others received cold or incorrect orders.
Cleanliness
Concerns about cleanliness in the dining area and restrooms, with several customers noting unsanitary conditions.
Efficiency
Service speed varied; some customers experienced quick service while others faced long waits.
Drive-Thru Experience
Drive-thru service received both praise for friendly staff and criticism for poor management and order accuracy.
PJ
Palmyra Johnson
Nov 16, 2025
1.0
Staff are very rude, they care more about what the drive through times say than actually getting your food out to you efficiently and correctly
BF
BeastyKev Fyster
Nov 9, 2025
1.0
I only go in the Drive-Thru. I hardly like Wendy's but my boyfriend loves Wendy's. He always gets it before work so sometimes I order food with him. For almost a year this place still doesn't understand what a drink with NO ICE is. Even when I repeat it to them or they repeat back it TO ME, they'll still hand me a drink with ice. And then when I say, "oh I'm sorry, this has no ice". They always seem so upset even though they repeated it to me. Or they would give me attitude. I really don't like going here but we go here like three times a week.
We always get a large combo Meal with large chili cheese fries. The amount of times the portion of the chili cheese fries gets shortened is crazy. There's been a few times where my chili cheese fries container is only halfway filled. Or the replace some fries with just extra chili beans. So it's more chili then fries. I feel like I shouldn't notice a difference in my food every single time I go .
And when they "accidentally" put ice in my drink, half the time I don't tell them. Because there will be a line and I don't want to hold them up. And they usually have a line. And it only takes a minute or less to remake a drink, but they be taking 3-5mins. I can see them in the window so I really don't see what takes them so long. Especially after they already gave me my food. All I need is my drink fixed at that point. Should be nothing else we're waiting for. I think they know what they're doing because my large cup today was filled top to bottom with ice. And this was one of the moments where I reminded him at the window.
I always make sure to tell them, And I always ask at the window. And because I'm such a regular customer and I recognize all their faces. I just don't understand why when they see me, they don't go, "oh shoot, no ice in her drink". You know? I work at a fast food place too. If I see a customer 3 to four times a week, I kind of recognize their order after a while. That's how often I sadly go to this place because of my bf. 😭 I hardly eat there anymore but he still orders the same thing for lunch. I just don't appreciate that they're not taking their job seriously.
Sometimes they put new people in the window and I know they need to learn but it definitely slows them down drastically. They need a new teaching method or something.
LC
Lauralee Coakley
Oct 26, 2025
5.0
Ok
VV
Victoria Vincent
Sep 9, 2025
5.0
The Gentleman with the Glasses working the Drive Thru, BEST WENDY'S EMPLOYEE.💪🏻🥹 The Customer Service, His thoughtfullness, and Being overall just a great drive thru employee!🦾
My only retreat that I did not get his name, and I wish I had cash on me to TIP him.👏🏻
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Kansas City, KS?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Kansas City, KS into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (913) 334-9100.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 78th St. Wendy’s serve breakfast?
Yes, this Wendy’s location in Kansas City, KS serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the 78th St. Wendy's location in Kansas City currently open?
Yes, the 78th St. Wendy's location in Kansas City, KS is open and serving customers.
What are the drive-thru hours for Wendy's at 7740 Tauromee Street?
The drive-thru is open from 8:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Kansas City serves breakfast options including combos, croissant, biscuit, classic sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's on Tauromee Street?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
How can I order food online from this Wendy's?
You can order online via the Wendy's app or at https://order.wendys.com by selecting the Kansas City Tauromee Street location.
Does Wendy's offer delivery and drive-thru at this location?
Yes, this location offers both delivery and drive-thru services, along with dine-in options.
Where can I find nutrition and allergen information for Wendy's menu?
Nutrition and allergen details are available on the Wendy's menu website and mobile app, as well as in-restaurant via a nutrition poster.
What nearby places can I visit before or after dining at Wendy's?
Near Wendy's, you can visit QuikTrip for convenience shopping, the Cracker Barrel for American dining, or the Days Inn and Comfort Inn hotels if you're traveling.
Are there any nearby automotive services close to Wendy's at 7740 Tauromee Street?
Yes, nearby automotive services include Jiffy Lube - 1010 N 78th St Kansas City, Auto Craft KC, GO Car Wash, and Belfonte's Premier Express Carwash.
Which nearby religious organizations are close to the Wendy's location?
Nearby churches include Hillview Church of God, London Heights Baptist Church, CenterPointe Community Church, The Rock At Stony Point, and Stony Point Baptist Church.