Wendy's

3.3
948 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7740 Tauromee Street, Kansas City, KS
66112, United States

Hours

Reviews

3.3
948 reviews
5 stars
299
4 stars
208
3 stars
130
2 stars
98
1 star
213

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews highlighted issues with food quality, such as cold items, incorrect orders, and stale products.

Cleanliness

Several customers noted unsanitary conditions in the dining area and restrooms, with some describing the location as filthy.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and efficiency.
  • BP
    Brooke Park
    Dec 29, 2025
    5.0
    TJ was ABSOLUTELY amazing. He was very kind, attentive and so very respectful. Church was already great that morning and he put the icing on the day . Thank you so much Tj !
  • JM
    Julio Martinez
    Dec 19, 2025
    1.0
    This is by far the worst wendys ive ever came to . The food was cold and the service was terrible not only that the order was wrong smh.. This place is a joke I strongly advise to eat at a different location.
  • JM
    Josh Motti
    Dec 12, 2025
    2.0
    Felt like the employees didn't want to work
  • MC
    Mary Covington
    Nov 19, 2025
    2.0
    Got the grilled chicken wrap. At first I thought it was diced potatoes until I realized it was supposed to be grilled chicken. The chicken was dry and hard. Seemed like it was old and had been cooked days and days ago. The tortilla was not fresh either. It was horrible! Don't get. For the record I gave the food one star and the one star was for my frosty. The chicken wrap gets no stars.
  • BF
    BeastyKev Fyster
    Nov 9, 2025
    1.0
    I only go in the Drive-Thru. I hardly like Wendy's but my boyfriend loves Wendy's. He always gets it before work so sometimes I order food with him. For almost a year this place still doesn't understand what a drink with NO ICE is. Even when I repeat it to them or they repeat back it TO ME, they'll still hand me a drink with ice. And then when I say, "oh I'm sorry, this has no ice". They always seem so upset even though they repeated it to me. Or they would give me attitude. I really don't like going here but we go here like three times a week. We always get a large combo Meal with large chili cheese fries. The amount of times the portion of the chili cheese fries gets shortened is crazy. There's been a few times where my chili cheese fries container is only halfway filled. Or the replace some fries with just extra chili beans. So it's more chili then fries. I feel like I shouldn't notice a difference in my food every single time I go . And when they "accidentally" put ice in my drink, half the time I don't tell them. Because there will be a line and I don't want to hold them up. And they usually have a line. And it only takes a minute or less to remake a drink, but they be taking 3-5mins. I can see them in the window so I really don't see what takes them so long. Especially after they already gave me my food. All I need is my drink fixed at that point. Should be nothing else we're waiting for. I think they know what they're doing because my large cup today was filled top to bottom with ice. And this was one of the moments where I reminded him at the window. I always make sure to tell them, And I always ask at the window. And because I'm such a regular customer and I recognize all their faces. I just don't understand why when they see me, they don't go, "oh shoot, no ice in her drink". You know? I work at a fast food place too. If I see a customer 3 to four times a week, I kind of recognize their order after a while. That's how often I sadly go to this place because of my bf. 😭 I hardly eat there anymore but he still orders the same thing for lunch. I just don't appreciate that they're not taking their job seriously. Sometimes they put new people in the window and I know they need to learn but it definitely slows them down drastically. They need a new teaching method or something.

Frequently Asked Questions About Wendy's

Is 78th St. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the 78th St. Wendy's location in Kansas City currently open?

Yes, the 78th St. Wendy's location in Kansas City, KS is open and serving customers.