Wendy's

3.3
942 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7740 Tauromee Street, Kansas City, KS
66112, United States

Hours

Reviews

3.3
942 reviews
5 stars
298
4 stars
208
3 stars
130
2 stars
96
1 star
210

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and indifference.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others received cold or incorrect orders.

Cleanliness

Concerns about cleanliness in the dining area and restrooms, with several customers noting unsanitary conditions.

Efficiency

Service speed varied; some customers experienced quick service while others faced long waits.

Drive-Thru Experience

Drive-thru service received both praise for friendly staff and criticism for poor management and order accuracy.
  • PJ
    Palmyra Johnson
    Nov 16, 2025
    1.0
    Staff are very rude, they care more about what the drive through times say than actually getting your food out to you efficiently and correctly
  • BF
    BeastyKev Fyster
    Nov 9, 2025
    1.0
    I only go in the Drive-Thru. I hardly like Wendy's but my boyfriend loves Wendy's. He always gets it before work so sometimes I order food with him. For almost a year this place still doesn't understand what a drink with NO ICE is. Even when I repeat it to them or they repeat back it TO ME, they'll still hand me a drink with ice. And then when I say, "oh I'm sorry, this has no ice". They always seem so upset even though they repeated it to me. Or they would give me attitude. I really don't like going here but we go here like three times a week. We always get a large combo Meal with large chili cheese fries. The amount of times the portion of the chili cheese fries gets shortened is crazy. There's been a few times where my chili cheese fries container is only halfway filled. Or the replace some fries with just extra chili beans. So it's more chili then fries. I feel like I shouldn't notice a difference in my food every single time I go . And when they "accidentally" put ice in my drink, half the time I don't tell them. Because there will be a line and I don't want to hold them up. And they usually have a line. And it only takes a minute or less to remake a drink, but they be taking 3-5mins. I can see them in the window so I really don't see what takes them so long. Especially after they already gave me my food. All I need is my drink fixed at that point. Should be nothing else we're waiting for. I think they know what they're doing because my large cup today was filled top to bottom with ice. And this was one of the moments where I reminded him at the window. I always make sure to tell them, And I always ask at the window. And because I'm such a regular customer and I recognize all their faces. I just don't understand why when they see me, they don't go, "oh shoot, no ice in her drink". You know? I work at a fast food place too. If I see a customer 3 to four times a week, I kind of recognize their order after a while. That's how often I sadly go to this place because of my bf. 😭 I hardly eat there anymore but he still orders the same thing for lunch. I just don't appreciate that they're not taking their job seriously. Sometimes they put new people in the window and I know they need to learn but it definitely slows them down drastically. They need a new teaching method or something.
  • LC
    Lauralee Coakley
    Oct 26, 2025
    5.0
    Ok
  • VV
    Victoria Vincent
    Sep 9, 2025
    5.0
    The Gentleman with the Glasses working the Drive Thru, BEST WENDY'S EMPLOYEE.💪🏻🥹 The Customer Service, His thoughtfullness, and Being overall just a great drive thru employee!🦾 My only retreat that I did not get his name, and I wish I had cash on me to TIP him.👏🏻
  • DC
    Don Chester
    Aug 6, 2025
    5.0
    Staff friendly and efficient

Frequently Asked Questions About Wendy's

Is 78th St. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.