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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Kansas City, KS. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 535 Southwest Boulevard for the ultimate SONIC experience!
Numerous customers reported extremely slow service, with long wait times and unresponsive staff at both the drive-thru and order stalls.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Food Quality
Customers expressed dissatisfaction with the quality of food, citing cold, overcooked, or poorly prepared items.
Management Concerns
Several reviews pointed to poor management and staffing issues, suggesting a need for better training and oversight.
Mixed Experiences
While many reviews were negative, a few customers mentioned positive interactions with specific staff members or satisfactory food.
RR
Rebecca
Feb 23, 2026
1.0
Terribly slow. Doesnt matter what time.
KC
Kyle Coover
Feb 18, 2026
1.0
20 min wait after pushing the button at the lounge area. Walked off
AA
Avery Avery
Feb 13, 2026
1.0
This is the worst sonic/restaurant in the entire city. I came here 11:25p during break. I waited for someone to answer me in drive thru. After waiting with no answer I left 11:40. Could you imagine that? And mind you , there was only one car in front of me. He was still there as I was leaving. Horrible place! If you don’t want to do your job. Then don’t come to work. In this economy., I’m sure there’s someone else who’d appreciate a job.
SS
Sierra Stephens
Jan 30, 2026
1.0
!!beware nasty and incorrect food!!! Went on my lunch break. Ordered 10 mins ahead. Had to wait 15 mins after arriving to ever get my food. Got my food and they gave me an unsweetened tea instead of my dr pepper! My fries were ice cold, and the burger (which I thought was the only good thing in the meal) was so soggy and goopy. I got 2 bites in and had to throw out the rest and ever since have been feeling extremely sick. Contacted support and they tried to offer me a coupon for a free small side... I ordered a whole meal!!! Then they tell me I should go back to the carhop and press button which I am unable to do since yall made me late coming back from my lunchbreak :( have never visited this location and I will never be back
JL
Jarmond Legrone
Jan 26, 2026
1.0
Today I go to this location I ordered a kids meal Junior cheeseburger meal in a number three with a cookie dough blast and then I had added on chili cheese fries when receiving our order we added a little bit more on at the window and then my son realized that they gave us two chili cheese fries and not his cheeseburger meal so I tell the guy at the window that they're now taking orders that we are missing the cheeseburger he looked at me like I was stupid I told him I would even pay for the cheeseburger meal him that he had the order wrong when I repeated it to him twice and then hear that he's a manager he's the worst manager I ever seen the food was very overcooked fries was very hard where my five-year-old didn't even eat his fries he would not take my order and told me to take my things and go he was not serving me the Burger because of his mistake I will never my life go there again and I will be calling a health inspector that place from reviews should have been reviewed by health this doesn't make any sense and for the owner to keep getting on here and apologizing that just showed that you really don't give a damn because it's been going on for a while I see just by reading reviews if you know people are complaining about your food and management you should have fixed it a long time ago please do not write under here with an apology save the apology and fix it I will never go there again and I hope people who see this does not go there either people pay a lot of money for fast food for it to be 🗑 🚮 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮 and you know I'm pissed because I don't even make reviews