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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Kansas City, KS. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 920 State Avenue for the ultimate SONIC experience!
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Inconsistencies in food quality were noted, with some customers receiving cold or improperly prepared items.
Staff Friendliness
While some staff members were praised for their friendliness, others were described as rude or unprofessional.
Cleanliness Concerns
Several reviews mentioned cleanliness issues, including hair in food and unkempt staff.
Order Accuracy
Many customers experienced problems with order accuracy, receiving incorrect items or missing components.
JA
Jenifer Aldridge
Feb 22, 2026
5.0
I busted wanted to say that I was having a bad day and ordered my food when I came back the manager said it was on him and gave me my food free of cost! God is good! Its great to know there are still good compassionate people in this ugly world and it meant the world to me!! Thank you so much!! God bless you!!
GM
G M
Feb 6, 2026
1.0
Don't order from this sonic. Never received my mobile order and when I called they were nasty about refunding me. Waited 25 minutes to not receive anything.
WK
Wendy Kiger
Jan 25, 2026
1.0
The manager was disrespectful to me when I calmly told him my food was made wrong then he proceeded to tell he made was on the ticket which was a lie they didn't hand my delivery driver my drink I paid I will not be ordering from this sonic again they just sloppy with the way they make food and mix up people orders bad experience
SR
Samuel Rodriguez
Jan 17, 2026
5.0
El servicio no es bueno en todos los lugares en pocos de ellos encuentras un buen servicio
Me gusta el de la avenida stey
The service isn't good everywhere; you'll only find good service in a few places. I like the one on Stey Avenue.
DE
Daniel Esteban
Jan 17, 2026
1.0
Estuve esperando por 20 minutos, con el frío y el carro encendido, nunca supe si estaban haciendo la orden, decidí retirarme.