Papa Johns Pizza

3.2
290 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Kansas City, KS, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Kansas City pizza for any occasion. Call us for pizza delivery in Kansas City or stop by 4637 Shawnee Dr. for carryout to order the best pizza in Kansas City, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
4637 Shawnee Dr., Kansas City, KS
66106, United States

Hours

Reviews

3.2
290 reviews
5 stars
110
4 stars
37
3 stars
29
2 stars
27
1 star
87

What are people saying?

AI-generated from recent customer reviews

Order Issues

Numerous customers reported receiving incorrect orders, missing items, or long delays in delivery.

Customer Service

Many reviews highlighted poor customer service experiences, including rude staff and unhelpful responses to complaints.

Food Quality

Several customers complained about undercooked pizza, incorrect toppings, and overall dissatisfaction with the food quality.

Delivery Problems

Issues with delivery, including delays and miscommunication with DoorDash, were frequently mentioned.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and timely service during certain visits.
  • DC
    Don Cox
    Dec 28, 2025
    1.0
    Ordered 4 pizzas in all including 2 chicken and Alfredo and 1 pepperoni. Got a call saying they only have enough chicken for one of them so I agreed to take one more pepperoni. I picked them up and got home and had zero chicken Alfredo and 3 god damn pepperoni pizzas when I only wanted 1 and begrudgingly accepted 2 because of management there being incompetent and not keeping their store supplied. Made a complaint online but of course they didn’t make it right.
  • AH
    Ashley Hawkinson
    Nov 15, 2025
    1.0
    Everyone got sick after eating the pizza. Very unfortunate when spending 70 dollars for dinner.
  • AM
    Amber Marie
    Nov 15, 2025
    2.0
    If you hate making pizzas’ then you should just quit your job.
  • JI
    JustBritt inKC
    Oct 20, 2025
    1.0
    ‼️Beware of ordering delivery‼️ Ordered from this papa johns, and of course they seem to never have drivers and go through DoorDash. You wouldn’t think it would be a problem, but my pizza was delivered and because I didn’t go outside in 2 seconds, the dd driver stole it back. Nevertheless, if you have an issue with order at all and you think you are supposed to contact DD, they just give you the run around, the store says it’s through DoorDash now so they can’t see anything. DoorDash came back on the line after letting them know the issue and stated that Papa John’s will have order refunded, never seen that credit back on my card. The order just gets lost and nobody can give you a straight answer. Restaurant just makes it a DoorDash issue and vice versa. Even though there’s an order # from store, they’ll say just call DD since they are doing the delivery. Doesn’t matter if you order direct on Papa John’s.
  • IP
    Ivan Perez
    Sep 21, 2025
    1.0
    This is the second time I go in to do a carry out, I did my order online come all good when I show up one of my orders wasn’t there so they took it off my order instead of calling asking if I wanted something else to replace it. And what kind of store doesn’t have changed back when you pay cash you don’t accept 50$ and up and don’t have changed back you might as well just say only accept debit/credit card

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Kansas City?

Papa Johns Pizza in Kansas City offers delivery from 10:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Fridays and Saturdays.

When is Papa Johns Pizza closed for holidays?

Papa Johns Pizza is closed on December 25, 2024, but open from 10:00 AM to midnight on December 24, 2024, December 31, 2024, and January 1, 2025.