Papa Johns Pizza

3.2
288 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Kansas City, KS, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Kansas City pizza for any occasion. Call us for pizza delivery in Kansas City or stop by 4637 Shawnee Dr. for carryout to order the best pizza in Kansas City, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
4637 Shawnee Dr., Kansas City, KS
66106, United States

Hours

Reviews

3.2
288 reviews
5 stars
109
4 stars
37
3 stars
29
2 stars
27
1 star
86

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant delays and problems with delivery, often involving DoorDash, leading to cold or missing orders.

Customer Service

Many reviews highlighted poor customer service experiences, including rude staff, unhelpful responses, and lack of accountability for mistakes.

Order Accuracy

Frequent complaints about incorrect orders, including wrong sizes and missing items, were noted by several customers.

Food Quality

Inconsistent food quality was a common theme, with reports of undercooked pizza, insufficient toppings, and overall dissatisfaction with the product.

Staff Behavior

Some customers experienced unprofessional behavior from staff, including rudeness and lack of care in handling orders.
  • AH
    Ashley Hawkinson
    Nov 15, 2025
    1.0
    Everyone got sick after eating the pizza. Very unfortunate when spending 70 dollars for dinner.
  • AM
    Amber Marie
    Nov 15, 2025
    2.0
    If you hate making pizzas’ then you should just quit your job.
  • JI
    JustBritt inKC
    Oct 20, 2025
    1.0
    ‼️Beware of ordering delivery‼️ Ordered from this papa johns, and of course they seem to never have drivers and go through DoorDash. You wouldn’t think it would be a problem, but my pizza was delivered and because I didn’t go outside in 2 seconds, the dd driver stole it back. Nevertheless, if you have an issue with order at all and you think you are supposed to contact DD, they just give you the run around, the store says it’s through DoorDash now so they can’t see anything. DoorDash came back on the line after letting them know the issue and stated that Papa John’s will have order refunded, never seen that credit back on my card. The order just gets lost and nobody can give you a straight answer. Restaurant just makes it a DoorDash issue and vice versa. Even though there’s an order # from store, they’ll say just call DD since they are doing the delivery. Doesn’t matter if you order direct on Papa John’s.
  • IP
    Ivan Perez
    Sep 21, 2025
    1.0
    This is the second time I go in to do a carry out, I did my order online come all good when I show up one of my orders wasn’t there so they took it off my order instead of calling asking if I wanted something else to replace it. And what kind of store doesn’t have changed back when you pay cash you don’t accept 50$ and up and don’t have changed back you might as well just say only accept debit/credit card
  • MS
    Mark Snider
    Aug 26, 2025
    1.0
    Ordered A LARGE pizza and She gives me a Medium. Ignorant people work here

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Kansas City?

Papa Johns Pizza in Kansas City offers delivery from 10:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Fridays and Saturdays.

When is Papa Johns Pizza closed for holidays?

Papa Johns Pizza is closed on December 25, 2024, but open from 10:00 AM to midnight on December 24, 2024, December 31, 2024, and January 1, 2025.