Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Kansas City is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
862 reviews
5 stars
441
4 stars
185
3 stars
87
2 stars
47
1 star
102
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times for food, poor service, and missing items from their orders.
Cleanliness
Multiple reviews highlighted dirty tables and unsanitary conditions in the restaurant.
Food Quality
While some customers enjoyed the food, many expressed disappointment with incorrect orders, missing ingredients, and overall food quality.
Atmosphere
The new location's atmosphere was criticized for feeling less cozy and more like a fast food restaurant, with some customers missing the previous ambiance.
Customer Service
There were mixed reviews on customer service, with some praising individual staff members while others reported rude behavior and lack of assistance.
- ADAdam Brooks (Liem Drake)3 days ago3.0I rarely go to a Panera Bread. I decide to give this one a try where it is now at a new location not in the Legends outlet any more. When I went in it still had cozy feeling and had descriptions on the items on the menu by now and the person at the cashier did seemed nice doing her job. I had their French Dippers one of their limited time items. It was okay it was mostly more bread then meat and at least they're bread is a bit more softer then hard and stale and had a french onion juice for the side to dip the sandwich in and also it's still costs over $10 and also that Panera bread and still nothing really I'll go back to often.
- TGToi GloverDec 28, 20251.0Expect to wait 20 minutes for your food even if you ordered ahead.
- ACAndrew ClarkDec 19, 20251.0Got trapped in their one lane drive through for an hour on a Friday night while they pumped out door dash orders. Soup came out cold. Tried to address the complaint with the girl at the window once we finally got there and she rolled her eyes and shut the window.
- MMMindiDec 7, 20251.0UPDATE: I contacted Panera through the app and they made the situation right. I am very impressed with their customer service. I went through the drive thru and ordered the Asian sesame chicken salad. I had a long wait for my order and then discovered when I went to eat it that it was missing the chicken!! Not sure how you forget the chicken in a chicken salad??!!?? It also makes it a pricey salad when it’s missing the protein.
- JBJodi BurgessNov 18, 20251.0I went to the location at Legends at Village West on Nov 1, 2025. I ordered 2 soups and a sandwich and did not receive my sandwich. I do not live close to this location so returning for a refund or to get my sandwich was not an option. When I noticed my sandwich missing I called to request a refund to my credit card for the price of the sandwich only. I was told by Tanner (who says he was a manager from the downtown location) that the restaurant does not refund over the phone but they could mail me a voucher for a free item. I never received the voucher. A week later I called again and spoke to Nic. She also said she would mail me a voucher. I never received a voucher. I am so disappointed in the lack of service that I will never shop at Panera again. And I will make sure to share my story with everyone I know or meet. Panera bread owes me $9.
Frequently Asked Questions About Panera Bread
Does Panera Bread Kansas City accept reservations?
No, Panera Bread Kansas City does not accept reservations.
What are the regular operating hours for Panera Bread Kansas City?
Panera Bread is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sunday.
Does Panera Bread Kansas City offer delivery service?
Yes, Panera Bread Kansas City offers delivery from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sunday.
Can I order food online from Panera Bread Kansas City?
Yes, you can order online using their website or the Panera Bread app for convenient pickup or delivery.
What types of meals does Panera Bread Kansas City serve?
They serve breakfast, lunch, brunch, and dinner with focus on soups, salads, sandwiches, and freshly baked artisan breads.
What are the payment options accepted at Panera Bread Kansas City?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is there a drive-thru service available at Panera Bread Kansas City?
Yes, this location has drive-thru service, along with dine-in and pickup options.
What other stores or attractions are nearby Panera Bread Kansas City?
Nearby, you can visit Legends At Village West shopping center, enjoy a meal at Chipotle Mexican Grill, or shop at stores like Kate Spade Outlet and Brooks Brothers Outlet.
How can nearby places like Legends At Village West enhance my visit to Panera Bread?
You can combine your visit with shopping or dining experiences at Legends At Village West, making your trip more enjoyable before or after your meal at Panera Bread.
Are there other dining options near Panera Bread Kansas City?
Yes, nearby dining options include Chiusano's Brick Oven Pizzeria, Hooters, Dancing Crab Cajun Seafood & Bar, and Jose Pepper's Mexican Restaurant, offering variety around your visit.