Chipotle Legends is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, including inattentive staff, rude interactions, and mistakes in orders.
Food Quality
While some customers enjoyed the food, many reported issues with portion sizes, stale items, and food not being fresh.
Cleanliness
Multiple reviews pointed out that the restaurant was often dirty, with overflowing trash cans and unclean tables.
Order Accuracy
A significant number of customers experienced issues with incorrect orders and missing items, leading to dissatisfaction.
DM
Daniel Mariscal
2 days ago
4.0
Good food with chill management. Is usually packed though. And for whoever says Chipotle’s gross shut up you made your own bowl 😤
JC
JARED CLEMENTS
4 days ago
3.0
Food was good...but customer service is equally important.
I was the only person in line and had 4 orders. The two young ladies kept rushing me and interruptong me. Probably need some lessons on taking care of the customer.
The cashier was nice.
Even my daughter commented about it.
DB
Debbie Boels
6 days ago
1.0
The food was fine like always. Just the staff had no idea what was on their menu and they said to me you don’t count as a first responder unless you’re an “actual police officer”. Which shows you how much they care about the men and women who serve their community. Again the food was fine, but I suggest going to another location if you want good service or respect.
NR
Nick Richardson
Dec 21, 2025
1.0
Every employee in the store was wearing airpods. I walk up to the counter without a single person in front of me. The young lady working the counter didn't acknowledge me. Didn't smile at me, greet me, or even look me in the eye. She was literally just staring into space. When I started with "I'll have a bowl", she put the tortilla in the bowl and went back to staring off into space. She didn't ask which rice I wanted and had zero interest in serving me. As a restaurant owner/operator, if I ever did a mystery shop on my store and an employee acted this way, I'd fire them on the spot.
ST
Spicer Tierra
Dec 10, 2025
1.0
Highly disappointed with the whole experience
I sent my husband yesterday to get us food! I sent him a list I understand he reads slow mind you he’s Mexican and English isn’t his first langue but he was reading my order off when the lady told him that she could just read it instead so with that being said my order wasn’t what I wanted 😭😭😭 you had the exact list in your hand and it still wasn’t right!!!! Very highly disappointed
Now to the next thing while I’m eating this bowl I’m upset about because it’s already not what I wanted I bit into something that almost looked like a tonsil and I’m trying to figure out what veggie or sauce it would’ve came from 😭😭😭it was a yellow curved thing and I thought maybe the corn but the corn is white😭😭😭😭 absolutely disgusting whole mena in the trash. Do better you ruined my whole meal from the order being wrong to biting into something nasty and unpleasant 😢
Even if my order wasn’t correct that hard bit was still inside and y’all need to look through products better because what if that would’ve choked me or got stuck in my throat like insane horrible 0/10
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Legends serve?
Chipotle Legends offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at 1813 Village West Pkwy, Kansas City?
Chipotle Mexican Grill at Legends is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Legends offer delivery or pickup services?
Yes, they provide both in-store pickup and delivery services for customer convenience.
How can I place an online order for Chipotle Legends?
You can order online via their website at https://order.chipotle.com/ or by using their mobile app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Kansas City?
Chipotle Legends is located at 1813 Village West Pkwy, Wyandotte, Kansas City, KS 66111, USA.
Does Chipotle at Legends accept credit cards and offer catering services?
Yes, this location accepts credit cards and provides catering and catering delivery services.
How does Chipotle prioritize sustainable and humane sourcing of its ingredients?
Chipotle follows its 'Food with Integrity' principles by sourcing from farms that adhere to humane and sustainable practices, using only 53 real ingredients and no artificial additives.
What nearby shopping options are available around Chipotle Legends?
Nearby shopping includes Jockey Outlet, J.Crew Factory, Banana Republic Factory, Eddie Bauer Outlet, Off Broadway Shoe Warehouse, adidas Outlet, and Gap Factory among others, perfect for shoppers visiting the area.
Are there other dining options near Chipotle Mexican Grill at Legends?
Yes, customers can enjoy nearby dining such as QZ Poke & Ramen, Pizza Studio, Sheridan's Frozen Custard, and Dutch Bros Coffee, providing a variety of cuisine choices before or after visiting Chipotle.
What wellness and beauty services are available near Chipotle Legends?
Nearby wellness options include nail salons such as Nails So Happy and M. Vincé Nail Spa, and beauty service providers like Beauty Brands for customers seeking personal care services.