Chipotle Mexican Grill

3.9
1713 reviews
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About

Mexican Restaurant
Chipotle Legends is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1813 Village West Pkwy, Kansas City, KS
66111, United States

Hours

Reviews

3.9
1,713 reviews
5 stars
815
4 stars
393
3 stars
195
2 stars
79
1 star
231

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing trash cans, and a generally filthy environment.

Food Quality

While some customers praised the food as delicious, many reported issues with stale items, incorrect orders, and poor portion sizes.

Customer Service

Numerous complaints about rude and inattentive staff, with several customers feeling rushed and unheard during their orders.

Order Accuracy

Frequent issues with incorrect orders, missing items, and poor communication regarding online orders.

Overall Experience

Mixed reviews with some customers enjoying their meals and service, while many others expressed dissatisfaction and vowed not to return.
  • BS
    Big Stig
    Nov 8, 2025
    3.0
    There's not enough places to sit and eat there. This is in a strip mall. When a rainstorm rolls in and you already have it ordered food on the app, it makes dining incredibly impossible.
  • DB
    Donnie Bean
    Nov 8, 2025
    4.0
    Food was pretty good. The servers were very distracted by other things. She asked me 3 times what I would like on my tacos & then would turn and do something else.. I answered all 3 times and then the last time had to say when you're ready I will tell you a 4th time. There was no ice in the soda fountain. The tables were all dirty & the music was extremely loud.
  • CE
    Chris Eff
    Nov 7, 2025
    5.0
    Good experience, they charge for more than one wrap is silly
  • PM
    Patrick Mascarello
    Nov 4, 2025
    5.0
    Friendly staff.
  • MC
    Margaret Cline
    Oct 29, 2025
    5.0
    The place was real clean and the people were all great.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Legends serve?

Chipotle Legends offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill at 1813 Village West Pkwy, Kansas City?

Chipotle Mexican Grill at Legends is open every day from 10:45 AM to 11:00 PM.