Chipotle Mexican Grill

2.9
465 reviews
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About

Mexican Restaurant
Chipotle 78th & State is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
7750 State Ave, Kansas City, KS
66112, United States

Hours

Reviews

2.9
465 reviews
5 stars
147
4 stars
56
3 stars
34
2 stars
38
1 star
190

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.

Cleanliness

Many customers reported unsanitary conditions in the restaurant, including dirty tables and food preparation areas.

Food Quality

Several reviews mentioned issues with food quality, including undercooked rice, incorrect orders, and small portion sizes.

Staff Attitude

Mixed feedback on staff attitude; while some employees were praised for their friendliness, others were criticized for being unprofessional and dismissive.

Management Issues

Frequent complaints about management's lack of support for staff and poor handling of customer complaints.
  • LH
    L. Hyman
    2 days ago
    1.0
    Hit or miss with quality, freshness and flavor, especially if ordering ahead. Meat is nearly non-existent. Rice is old and hard. Toppings are skimpy. Temperature of food is rarely warm, let alone hot. (I'm usually there ahead of when it's stated to be ready or exactly on time.) Drinks, specifically the canned water is room temperature when I was there last. It has been quite some time since I visited this location and I quickly remembered why. I try to avoid this location with online ordering but every blue moon, end up here due to convenience and that minimal amount of the time that I do visit, a very small percentage is online and other times I go inside. The frequency of visiting, once again, isn't often. The goal going forward is to not go back at all, regardless of convenience.
  • BX
    Bee Xiong
    Jan 4, 2026
    5.0
    They load it up here and everything was great. We stopped here on the way back to Minnesota
  • LT
    LaTia Thomas
    Jan 2, 2026
    1.0
    The worst chipotle ever but I’m not surprised because people that want to serve and Wyandotte county think that it’s OK to give poor service and it’s not OK. We are people, we want to be respected. We want to be treated fairly. We wanna get equal portions when we order our food! me and my boyfriend came to this location and I felt a tad bit of racism the Mexican lady who Served other Mexican customers, she gave them bigger portions than she gave me and my guy and she was rude. She was very unprofessional. The counter was dirty annd the store was unclean. They need to reconsider their Employees and train them properly to let them know that this is not a game and that this is a job!! Every time I come here it’s a problem. No I won’t go to a new location because this location Will be fixed!! I’ll call corporate
  • MW
    Maya Williams
    Dec 27, 2025
    1.0
    I ordered a burrito which was half-assed assembled and wrapped sloppily. When I politely asked for the burrito to be rewrapped I was ignored. The counter was a complete mess from spilled corn cheese and sour cream which is unsanitary. And it's disrespectful how the worker just tossed my food together. When I asked for lettuce he sprinkled it like they were rationing it out when there was plenty and completely rushed my order that they didn't bother to do their jobs correctly and throughly. I will never go here again and you shouldnt either because its a waste of money for shitty service.
  • AC
    Ashlee Carrasco
    Dec 19, 2025
    5.0
    Lewis is one of the hardest workers amp; this one of the clearest Chipotle’s I’ve been to. & I go out all of them also shout out to Felipa, Ben & Pablo at the other locations you guys make Chipotle everything it should be

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 78th & State in Kansas City?

Chipotle Mexican Grill at 7750 State Ave is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Kansas City?

It is located at 7750 State Ave, Wyandotte, Kansas City, KS 66112, United States.