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Brand Certified

Chipotle Mexican Grill

2.6
(296 reviews)

About

Mexican Restaurant
Chipotle 78th & State is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
7750 State Ave, Kansas City, KS
66112, United States

Hours

Reviews

2.6
296 reviews
5 stars
83
4 stars
31
3 stars
14
2 stars
26
1 star
142

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, with many experiences of incorrect orders and poor customer service.

Food Quality

The food quality was inconsistent, with complaints about undercooked rice, burnt meat, and small portion sizes.

Cleanliness

The restaurant was often described as dirty, with unclean tables and unsanitary conditions reported by multiple customers.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and a lack of available ingredients.
  • CM
    Carla McCarty
    4 days ago
    1.0
    Food was not very good, dry meat. The pop machine was not working, out of syrup and ice. Very disappointed.
  • CQ
    Christina Quiroz
    4 days ago
    1.0
    Only al little bit of meat for the price we paid is ridiculous and if you want extra its like $ 10 more
  • RH
    Rodney Houston
    6 days ago
    1.0
    This location is horrible service every time I come they drink machine is like McDonald's ice cream machine it's never working, the serving be so little but they be on it to charge you for extra when they do it on purpose so you have to ask for extra but they make sure they put enough lettuce, rice & cheese 😒
  • NN
    Nikhil
    Feb 23, 2026
    1.0
    There are no hygiene protocols at this place. i placed an online order and was early for pickup and waited and saw my order being prepared, before the worker started preparing my order, she started cleaning trash and didnot change gloves before preparing my order and handed over to me. manager was called and her response was "we dont follow any protocols". and no action / report was filed against worker even after request. so if you get ill after getting an order from here, you know who is the culrpit.
  • AS
    Amber Studebaker
    Feb 23, 2026
    1.0
    I cannot stand this chipotle. They never ever have the meat I want and the staff are always so rude. They were out of steak so I asked for barbacoa on my bowl and she puts 4 large chucks of meat on it? Not one piece was shredded and that's why I wanted the barbacoa. I got home and none of the meat she put in it was edible. I don't like fatty pieces and that's all they were. I asked her for maybe a little more meat or to swap it out for smaller chucks and she said I would have to be charged for double protein? I'm not even eating the meat I DID get! I've never been charged more for not getting enough in the first place. Mfy boyfriends burrito had maybe 4 bites of meat in it? So now we are enjoying cold rice and sour cream with no meat. Very disappointed. Do better. Never eating here again

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 78th & State in Kansas City?

Chipotle Mexican Grill at 7750 State Ave is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Kansas City?

It is located at 7750 State Ave, Wyandotte, Kansas City, KS 66112, United States.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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