Service Quality
Customers frequently praised the staff for being friendly, polite, and providing good service, although there were reports of inconsistent service during busy times.
Order Accuracy
Many reviews highlighted issues with order accuracy, including missing items and incorrect orders, particularly during night shifts.
Food Quality
While some customers enjoyed the food, there were numerous complaints about food being cold, poorly prepared, or not matching what was ordered.
Drive-Thru Experience
Several customers expressed frustration with long wait times and poor service at the drive-thru, particularly when compared to other locations.
App Functionality
The app's functionality was criticized for not working properly, leading to inconvenience for customers trying to place orders.