Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Independence Subway® Restaurant at 401 West Main Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous customers reported rude and unhelpful staff, with many experiences of poor customer service and disrespectful interactions.
Food Quality
While some customers enjoyed the food, there were consistent complaints about stale ingredients, incorrect orders, and items being out of stock.
Wait Times
Many reviews highlighted long wait times for both in-store and online orders, with some customers waiting over an hour for their food.
Cleanliness
The cleanliness of the store was mentioned positively by some, but there were also reports of dirty restrooms and unsanitary conditions.
LG
Lisa Greenawalt
Feb 5, 2026
2.0
The salads are too expensive and too small. Not worth it
CM
Christina Marie
Jan 23, 2026
5.0
These ladies make amazing sandwiches!!!
AW
Abi Walker
Jan 4, 2026
1.0
If you want 3 chip options, no drinks, hidden charges, and to hear other customers be bashed as soon as they walk out of the door- THIS IS THE PLACE FOR YOU! The assistant manager complained about having customers, could not refund or else she “would be in trouble” and then had no problem making a different customer a whole new sandwich after they made it wrong. Her man was sitting around the restaurant and talking with her. She had no badge, no hat, and wouldn’t fix the broken pop machine that exploded on me or give me a new cup. Instead, I got called rude. Wild experience. Will never go back.
DD
Dillon
Jan 4, 2026
1.0
Wow. Staff was incredibly rude. I was charged $1.50 for extra cheese even though I got none. I did ask for extra olives but $1.50 for like 5 extra olives?? I got a drink but none of the soda worked and there was no tea. I asked to get some soda and they acted like I was the biggest idiot on the planet. I politely asked for a refund for the drink I couldn't get and assistant manager REFUSED. I literally just got robbed by Subway. Crazy. Im not making this up. The assistant manager told me I was being rude and disrespectful but I have worked fast food and am always respectful to those behind the counter. I could go on and on with this visit, but I'll keep it short. She then told me never to come back as I was leaving. Heard!
GU
Google User
Dec 8, 2025
1.0
Krystal had an attitude when I went to place an order for a sub. You ask them to toast it for a minute so the meat isn’t freezing cold they act like it’s the end of the world to toast it for over 25 seconds. Ridiculous for a sub that’s already $15+ a very few workers here will actually do it for you but I just stopped going here all together
Subway is located at 401 West Main Street, Suite B, Independence, KS 67301.
What are the operating hours of Subway?
Subway is open daily from 9:00 AM to 10:00 PM.
Does Subway offer catering services?
Yes, Subway offers catering services to assist with your event needs.
What pickup and delivery options are available at Subway?
Subway provides convenient curbside pickup and delivery options.
Which meals are served at Subway?
Subway serves breakfast, lunch, and dinner.
Can I dine in at the Subway restaurant?
Yes, dining in is available at this Subway location.
Where can I find the menu for Subway?
You can view the menu online at https://subway.com/en-us/restaurant/13293-0/menu/?utm_source=yext-other&utm_medium=local&utm_term=acq&utm_content=13293&utm_campaign=evergreen-2020
Is there a gas station near the Subway restaurant?
Yes, there are multiple Phillips 66 gas stations nearby where you can refuel before or after your meal.
Are there any convenience stores close to Subway?
Yes, PETE'S convenience store is located nearby, perfect for quick shopping needs in the area.
What other dining options are near Subway?
Nearby options include Braum's for ice cream and burgers, and Scooter's Coffee for coffee and cafe fare, providing variety in dining choices around Subway.
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