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McDonald's

3.2
(1241 reviews)

Business Details

401 W Myrtle, Independence, KS
67301, United States
(620) 331-7177
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
401 W Myrtle, Independence, KS
67301, United States

Hours

Reviews

3.2
1,241 reviews
5 stars
343
4 stars
257
3 stars
252
2 stars
132
1 star
257

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.

Food Quality

Many reviews mentioned cold or poorly prepared food, with some customers experiencing food safety concerns.

Customer Service

Numerous complaints highlighted rude and unprofessional behavior from staff, contributing to a negative dining experience.

Cleanliness

The restaurant was often described as dirty, with reports of unsanitary conditions in both dining and restroom areas.

Order Accuracy

Customers frequently received incorrect orders or missing items, leading to frustration and dissatisfaction.
  • AN
    Alice Noneya
    Feb 8, 2026
    1.0
    I wouldn't there at all. Got food poisoning real bad!!
  • WM
    Wesley McNeill
    Feb 4, 2026
    1.0
    Ordered a double qtr pounder and large fry in the drive thru, was asked to pull forward and wait. Waited 50 minutes before going inside to check on my order, and was completely ignored by every employee for another 10 minutes, while listening to them swearing and complaining about their work and their management. Finally got my food and it was cold, the fries were ugly and smelled of dirty grease, and not even completely filled. Will not be returning to this location.
  • TL
    Thomas LaRose
    Feb 4, 2026
    1.0
    McDonald's suck. Over priced and lots of rude kids work there
  • AJ
    Andrew Jensen
    Jan 27, 2026
    3.0
    I don't think I would trust this place handling my food
  • MS
    misty sunday
    Jan 5, 2026
    1.0
    Very disappointed with this McDonald’s. Ordered breakfast on the app for the drive thru 10:10 got there at 10:20 waited in line for 10 minutes got to the window and had rude customer service from an older lady from the speaker. It was 10:30 exactly and she said I had to be here to pick it up even tho I was here in line waiting.

Frequently Asked Questions About McDonald's

What are McDonald's operating hours at 401 W Myrtle, Independence, KS?

McDonald's at 401 W Myrtle is open daily from 5:00 AM to midnight.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 401 W Myrtle has drive-thru service available every day from 5:00 AM to midnight.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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