Dairy Queen Grill & Chill

3.9
537 reviews
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Business Details

915 W 4th Ave, Holton, KS
66436-1209, United States
(785) 364-3110
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
915 W 4th Ave, Holton, KS
66436-1209, United States

Hours

Reviews

3.9
537 reviews
5 stars
251
4 stars
128
3 stars
70
2 stars
26
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly during busy hours.

Food Quality

While some customers enjoyed the food, others experienced issues with cold or poorly prepared items, leading to mixed reviews on food quality.

Cleanliness

Several reviews mentioned unsanitary conditions and a need for better cleanliness in the restaurant.

Staff Attitude

Customer experiences varied widely regarding staff friendliness, with some praising the service while others noted rudeness and lack of professionalism.

Positive Experiences

Despite the negative feedback, there were numerous positive comments about the ice cream and some instances of good service, indicating that experiences can vary significantly.
  • WH
    Wyatt Hickman
    Oct 10, 2025
    1.0
    They like to get orders wrong. Had the wrong ice cream and no filling on this latest attempt.
  • KS
    kim seastrom
    Oct 4, 2025
    1.0
    Waited for over 30 minutes for a banana split and a peanut buster parfait.
  • DE
    Dyllan Engebretson
    Sep 24, 2025
    5.0
    Two school busses full of kids in here and they crushed getting ppl thru the line with a smile on their face. On top of that the food came out fast, hot, and fresh.
  • KD
    Kyle Dishong
    Sep 20, 2025
    1.0
    Waited 30 minutes in the drive through to pay for someone else's order and get a cold burger and fries and the lady at the windows was extremely rude. Don't go here.
  • RC
    Rain Cathelle
    Sep 17, 2025
    2.0
    Let me tell yall. Number one, if you want a moo-latte you have to call ahead and ask if they have them. Not because they ever actually run out, but because the person who answers the phone will tell you they do, so when you go and order it the employees can lie and say "we dont have coffe" "our ice cream machine is broken" "we ran out of ice cream" ect. Number two, do not go inside. It stinks, its gross, but i dont feel it effects the actual food. I've never gotten sick after eating here, and it always tastes good. Number three, they're not going to get your order right. They cycle through employees so fast that nobody really knows what is what. For example, i ordered a strawberry choco blizzard. They gave me a cheesecake strawberry choco blizzard. I hate cheesecake cake. But maybe i misspoke, or they couldnt hear me, or they just made a mistake. So i ordered the same thing on the mobile app. They gave me the cheesecake version again. I hate it here. I wish it was better funded, i wish they had more employee options, i wish corporations payed attention to rural locations.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Holton, KS?

Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:00 PM.

Where is Dairy Queen Grill & Chill located?

It is located at 915 W 4th Ave, Holton, KS 66436-1209, USA.