Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
724 reviews
5 stars
347
4 stars
157
3 stars
105
2 stars
41
1 star
74
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported problems with order accuracy, slow service, and unprofessional staff behavior.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty dining areas and concerns about food handling.
Food Quality
While some customers enjoyed the food, others criticized it for being mediocre or not worth the price.
Positive Staff Interactions
A few customers praised specific staff members for their friendliness and helpfulness, indicating that positive experiences do occur.
- KRKristi RussellJan 3, 20262.0Daytime experience has been nothing but positive, however, the experience tonight was dreadful. We ordered thru the app & picked up inside. That part was fine. We got there a little before 9 pm (app didn't mention anything about lobby closing) food was brought out & we needed honey mustard. I went up to the counter and the gentleman handed it to me & let me know the register was closed, he said we were fine though. Fast forward 15 minutes and a women came up (guessing the shift manager but didn't catch her name) with the ice cream we order & I thanked her. Her response "lobby closed 20 minutes ago, get out." Very blunt & rude. We gathered our stuff & we left. She didn't have to be so rude in her demand. I don't think we'll be back anytime soon.
- CMChris MorganNov 22, 20255.0Always fresh
- BBBruce BarberOct 29, 20252.0Ordered 4 drinks got no straws , ordered 2 6 piece chicken strip dinners with gravy got all the way home no gravy. Every time I go here it’s dirty and never get anything right. I tried to call to let them know so I could go all the way back and get my gravy but they wouldn’t answer the phone I called 5 times and let ring until something prompted me to enter something
- DWDean WallaceSep 8, 20255.0Great food
- AAAshSep 7, 20255.0Thank you Deena!! She made it right I will be back
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQCakes.com ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill in Galena, KS?
Dairy Queen Grill & Chill is open every day of the week from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill provide facilities for families with children?
Yes, the restaurant offers booster seats, high chairs, is family-friendly, good for kids, and has wheelchair accessibility.
Is there drive-thru service available at this Dairy Queen location?
Yes, Dairy Queen Grill & Chill in Galena has a drive-thru service.
Can customers order food online or via mobile app at Dairy Queen Grill & Chill?
Yes, you can order online for pickup through their website and download the Dairy Queen app for exclusive deals and mobile ordering.
Does Dairy Queen Grill & Chill in Galena offer seating options?
Yes, the location offers both indoor seating and outdoor seating areas.
What amenities like restrooms and WiFi does Dairy Queen Grill & Chill provide?
The restaurant has restrooms and offers free WiFi for customers.
What nearby ice cream shops can visitors explore around Dairy Queen Grill & Chill?
Nearby ice cream shops include Orange Julius and Buddy's Frozen Treats, perfect for those looking to try a variety of frozen treats after visiting Dairy Queen.
Are there any educational institutions near Dairy Queen Grill & Chill in Galena?
Yes, several schools are nearby, including Galena Unified School District, Galena High, Liberty Elementary, and Cornerstone Alternative Charter High School, making it a convenient spot for families and students.
What local attractions are close to Dairy Queen Grill & Chill that visitors might want to explore?
Visitors can check out Historic Route 66 Galena Kansas for a historical tour or relax at Galena Abbey Field, a nearby park and stadium.