Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
726 reviews
5 stars
347
4 stars
158
3 stars
106
2 stars
41
1 star
74
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported problems with order accuracy and slow service, often receiving incorrect or incomplete orders.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty dining areas and concerns about food handling practices.
Food Quality
While some customers enjoyed the food, there were frequent complaints about food quality, including overcooked items and inconsistent preparation.
Staff Attitude
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and lack of attentiveness.
Positive Experiences
Despite the issues, several customers expressed satisfaction with specific menu items, particularly ice cream and certain meals.
- CMChris Morgan2 days ago5.0Always fresh
- BBBruce BarberOct 29, 20252.0Ordered 4 drinks got no straws , ordered 2 6 piece chicken strip dinners with gravy got all the way home no gravy. Every time I go here it’s dirty and never get anything right. I tried to call to let them know so I could go all the way back and get my gravy but they wouldn’t answer the phone I called 5 times and let ring until something prompted me to enter something
- DWDean WallaceSep 8, 20255.0Great food
- AAAshSep 7, 20255.0Thank you Deena!! She made it right I will be back
- CRCandi RouthAug 30, 20251.0Waited 15-20 minutes for a shake and cheese curds
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQCakes.com ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill in Galena, KS?
Dairy Queen Grill & Chill is open every day of the week from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill provide facilities for families with children?
Yes, the restaurant offers booster seats, high chairs, is family-friendly, good for kids, and has wheelchair accessibility.
Is there drive-thru service available at this Dairy Queen location?
Yes, Dairy Queen Grill & Chill in Galena has a drive-thru service.
Can customers order food online or via mobile app at Dairy Queen Grill & Chill?
Yes, you can order online for pickup through their website and download the Dairy Queen app for exclusive deals and mobile ordering.
Does Dairy Queen Grill & Chill in Galena offer seating options?
Yes, the location offers both indoor seating and outdoor seating areas.
What amenities like restrooms and WiFi does Dairy Queen Grill & Chill provide?
The restaurant has restrooms and offers free WiFi for customers.
What nearby ice cream shops can visitors explore around Dairy Queen Grill & Chill?
Nearby ice cream shops include Orange Julius and Buddy's Frozen Treats, perfect for those looking to try a variety of frozen treats after visiting Dairy Queen.
Are there any educational institutions near Dairy Queen Grill & Chill in Galena?
Yes, several schools are nearby, including Galena Unified School District, Galena High, Liberty Elementary, and Cornerstone Alternative Charter High School, making it a convenient spot for families and students.
What local attractions are close to Dairy Queen Grill & Chill that visitors might want to explore?
Visitors can check out Historic Route 66 Galena Kansas for a historical tour or relax at Galena Abbey Field, a nearby park and stadium.