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Arby's

4.1
(539 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2101 S. Main St., Fort Scott, KS
66701, United States

Hours

Reviews

4.1
539 reviews
5 stars
271
4 stars
148
3 stars
65
2 stars
27
1 star
28

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service varied widely, with some praising friendly staff while others reported rude behavior and slow service.

Food Quality

Food quality was inconsistent, with some customers enjoying their meals while others complained about cold or poorly prepared items.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with dirty tables and unclean bathrooms.

Order Accuracy

There were multiple reports of incorrect orders and missing items, leading to customer dissatisfaction.

Overall Experience

While some customers had excellent experiences, others expressed disappointment, indicating a lack of consistency in service and food quality.
  • MS
    Mike Schmidt
    2 days ago
    3.0
    You gotta do better folks. I don't care if I'm buying a sandwich or a car, I want my money's worth. Organization and consistency is everything in managing any service. Uprising a fry doesn't solve problems. Had i wanted a large id have ordered that but I get the gesture. It doesn't matter what you give to make up for failures, you cannot put a price on someone's time. 20 mins for a simple sandwich and fries us not ok. Nor trying to pawn a small fry in a medium cup and hope I don't say anything works. Very poor management practice. Again, do better. We the customer is the only reason you exist in your roles.
  • GF
    Gabriel Franklin
    Feb 23, 2026
    1.0
    19 minutes waiting in the drive through and they still screwed up my order. Looking in through drivethru window I think only one of the three people in there was working. Ridiculous Arbys...do better.
  • LL
    Lilo
    Jan 27, 2026
    5.0
    Food was great service was fast, we went through the drive-thru.
  • JD
    Jennifer Dawson
    Jan 14, 2026
    4.0
    The normal experience for fast food. Could be a little clearer but I was there at a busy time.
  • MM
    mib
    Jan 12, 2026
    1.0
    Deserves 0 stars!! Terrible place to go, ALL WORKERS are very rude, window lady, counter person & even in the kitchen area. Can hear them ALL complaining about customers. Will NEVER go back. Food is disgusting, they definitely don't care about quality. Just putting in their work hours, act like they hate their job and hate to wait on people.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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