McDonald's

3.6
1404 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Location

McDonald's
Kansas Tpke / I-335 (Travel Plaza), Emporia, KS
66801, United States

Hours

Reviews

3.6
1,404 reviews
5 stars
485
4 stars
319
3 stars
302
2 stars
110
1 star
188

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some praising freshness and taste, while others reported cold or poorly prepared items.

Service Experience

Service is generally fast and friendly, but there are instances of unenthusiastic staff and order inaccuracies.

Cleanliness

Cleanliness varies; some customers noted clean restrooms and dining areas, while others reported dirty tables and unsanitary conditions.

Location Issues

Some customers expressed frustration with limited hours and the restaurant being closed for remodeling.

Customer Satisfaction

Overall customer satisfaction is mixed, with some praising the experience and others expressing disappointment.
  • CW
    Curtis Wilhelmson
    Nov 2, 2025
    4.0
    My kids enjoy the food
  • KZ
    Kristeen Zehr
    Jun 26, 2025
    5.0
    Staff was friendly, service was fast, food was delicious and the restaurant, including the bathrooms were very clean. Thank you!!!
  • NL
    Nate Lund
    Oct 7, 2019
    4.0
    Slow 🐢
  • MS
    Mrs. Schill
    Nov 27, 2018
    2.0
    Well,how should I begin?The middle age woman that waited on me was not friendly nor nice.She was teaching a young man how to make a smoothie(mine).He did a great job!!!!!! Now back to this woman,she works as a customer service(cashier and/or Manager)either one,she needs to show her co-workers and the customers some respect.I asked for a medium strawberry and Banana smoothie and I got a small one,if I new that it was as small as it was and I paid $3.00 &something for it.I WOULD HAVE NEVER ORDER IT.Even the older couple walking out,asked me "and that is a medium smoothie?"Thats a rip off. Anyways the main reason that I'm writing this review is that,the woman who waited on me,shouldn't be working in front of McDonald's,she should be in the back away from the customers with her attitude. The next time that I decided to eat at a McDonald's,it DEFINITELY WILL NOT BE THIS ONE.I would gladly pass this one up for the next one. I have worked customer service for more then 26yrs and I leave my personal problems at home and before I step foot through the doir at (my job)U leave it at the door. So woman from this McDonald's if you read this,put a smile on your face,if not put a FAKE SMILE on YOUR FACE,because the customers like to see some kind of happiness and/or friendliness on their server's face. Thank You, A Customer

Frequently Asked Questions About McDonald's

Where is this McDonald's location situated?

This McDonald's is located at Kansas Tpke / I-335 (Travel Plaza), Emporia, KS 66801, USA.

What are the operating hours for the drive-through at this McDonald's?

The drive-through is open daily from 6:00 AM to 11:00 PM.