Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Derby Subway® Restaurant at 1820 E Madison brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
So this evening we decided to go to this subway. We hadn't been in some time but didn't think it was that long to warrant such a change in policy. The clerk behind the counter gave me a dirty look as I came in. Ok... as I gave her my order I asked if my flat bread could be toasted I find it easier to fold for the person making it but she told me they weren't allowed to do that... not allowed??? I responded with mild frustration and confusion, she told me I was being rude. Well after she did in fact do just that. I'm sorry I think it to be incredibly rude for a service person to refuse to do a simple request for a customer and then call them rude. Do your job...it's subway where it's made the customers way. Some remedial customer service training is in order for this one.
L5
Lucky-Wolf 55
Dec 23, 2025
5.0
First and most importantly the food, fresh and tasty. Not greedy on portions. And there cookies are amazing as always. Service great people fast and friendly true sandwich artist. Atmosphere basic subway ehhh.
BO
braylan osgood
Dec 2, 2025
4.0
Very good service
RR
Rudy
Nov 9, 2025
1.0
Horrible service from the little girl that has something on her head all the time that looks like pantyhose. Very rude and un attentive when we visited. Doesn't know how to make a sandwich at all. Will be our last visit there for awhile as long as she's there.
JD
Jason Decourcey
Nov 1, 2025
1.0
Staff was extremely rude when I first entered and snapped at me if I had a preorder. I said I did not and she had a very cranky looked on her face, I said I was going to order here and asked if I needed to order via the app. Her coworker said that she needed to know if I had a preorder, should have turned around then. She also seemed extremely put out when I asked for the bread to be toasted (right at the start), ordered a 12" meatball marina. I should have requested meatballs from this decade as the ones I received looked like they were leftover from their original grand opening and were completely overcooked and hard as a rock. Completely not fit for eating. What an absolute waste of time and $11.16. It soon found its new home in the trashcan as I could not even think of finishing it. I wish I could rate this lower than a one.