At Papa Johns Pizza in Derby, KS, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Derby pizza for any occasion. Call us for pizza delivery in Derby or stop by 625 N ROCK RD for carryout to order the best pizza in Derby, along with breadsticks, wings, and more!
Numerous customers reported long wait times for orders, inaccurate order statuses, and rude staff interactions.
Food Quality
Several reviews mentioned poor food quality, including undercooked pizzas and missing items.
Customer Experience
Many customers expressed dissatisfaction with the overall customer service, citing unprofessional behavior from staff and management.
Inconsistent Performance
While some customers had positive experiences, many others reported significant issues, indicating a lack of consistency in service and food quality.
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Don Ewertt
Jan 2, 2026
2.0
This location appears to be having alot of difficulties. The staff tried but were unable to give accurate times for readiness.
LN
Logan novikoff
Jan 1, 2026
1.0
Ordered online for a delivery waited 40 minutes before calling to confirm that they had received my order. was told that my 1 pizza had not been made and was on the bottom of their sceen/list. They also stated that they could not give me an estimated time for my pizza to be made or delivered but would gladly void the order.
GL
Greg Lathrop
Dec 20, 2025
1.0
I ordered two pizzas for pickup. I wa told they would be ready at 7pm. I showed up, waited 20 minutes before someone came to the counter. Gave them my name, they said they were in line to be made. I asked how much longer. He said I don't know. We are busy. I canceled the order. Papa John's is dead to me.
TF
Tina Fowler
Dec 13, 2025
2.0
Ordered delivery for 7:15, I live less than 1/2 a mile away. It didn't get delivered until 7:40. Then they just left it on the ground didn't even ring the doorbell .
BM
Blake Mcbratney
Oct 12, 2025
2.0
Everytime we try to eat here they say the ready for pickup time is roughly 30 minutes. I get there in 40 minutes and my pizza is still 20-25 minutes from being ready. Whatever system they use to determine when youre food will be ready is automated at 30 minutes even though it takes over an hour to be ready. Poor management and poor ability to be straight with their customers just so they can convince you you've already waited this long why not wait double the time.