CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Derby is here with warmth and welcome. Panera Bread. Food as it should be.
Many customers reported frequent issues with incorrect orders and missing items, leading to frustration and disappointment.
Service Quality
Customer service experiences varied widely; some praised friendly staff while others noted rudeness and lack of attention.
Food Quality
Several reviews highlighted declining food quality, including issues with freshness and portion sizes, particularly for sandwiches and salads.
Cleanliness
The restaurant's cleanliness was often criticized, with reports of dirty tables and disorganized displays.
Availability of Items
Customers frequently mentioned that the restaurant was out of popular menu items, which negatively impacted their dining experience.
AM
Aubrey Adonis Martin
Nov 13, 2025
5.0
We ordered several soups. With the bowls in the side no matter what the cost. I have never given a soup a chance in an establishment other than cafe, full service restaurant from old ways of thinking. I'm grateful for trying the the Seasonal Squash. This soup I had to eat a little bit at a time on account it tickled the taste scenes into Intoxicating Good. I couldn't believe it since I'm sure I can't even remember how long ago it had been for that .
MC
Marlen Campos-Nesbitt
Nov 10, 2025
1.0
My order of coffee to serve for teachers at Derby public school was not ready I placed it for 6:10 am and it’s 7:02 and the coffee is not ready maybe that the girl who took my order wrote it on a croissant bag was not a good sign.
JA
Jillian Ann
Nov 2, 2025
1.0
unfortunately anytime i go, my order is never correct or complete. which can be frustrating when im paying for those items. i don’t mind running inside to ask too. but usually every encounter ive had hasn’t been pleasant :( it’s probably worth it just to drive out east. they have great service & everyone is super kind.
AH
amy Hinton
Oct 24, 2025
1.0
This place is a mess .. they couldn't get the order right . It was still wrong after I talked to the manager and they shorted the order..plus while waiting I watched them drop kitchen utensils on the floor and put them back on the counter. This is my second time trying to give them a chance but they can't seem to get it right!
TM
T M
Oct 16, 2025
2.0
My order wasn’t ready when I arrived. Had to wait 10 minutes. No one greeted me upon arrival or said a word to me. I went back to the counter where the dining in customers pick up their food, to see if it was almost ready. No one in the kitchen acknowledged me. My salad was missing the avocado and they ran out of the dressing for the salad. They gave me ranch instead. The employees were working in slow motion & looked like they could care less. The bakery display case was a mess; looked like raccoons ransacked it.
Every time I come to this Panera location they are out of this or that. The last time I attempted to dine there, they were out of every single soup. We ended up going somewhere else.