CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Derby is here with warmth and welcome. Panera Bread. Food as it should be.
Many customers reported frequent issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Food Quality
Numerous reviews highlighted declining food quality, including stale bread, overcooked items, and poor portion sizes.
Service Issues
Customers experienced inconsistent service, with some staff being friendly while others were reported as rude or inattentive.
Cleanliness
Several reviews mentioned cleanliness issues in the dining area and kitchen, contributing to a negative dining experience.
Value for Money
Many customers felt that the prices were too high for the quality and portion sizes of the food offered.
JF
Jeanie Ferguson
Feb 18, 2026
2.0
A group of us ladies went for lunch at 11:30 on Monday, February 16th. The were OUT OF Potato Soup, Tuna & had NO NAPKINS. Then my friend slipped in the bathroom on a wet spot. The food is too expensive for the small portions too. I’m done with Panera’s. They all seem to be going downhill fast.😡
AB
Alajiah Bell
Feb 14, 2026
3.0
Not super impressed with Panera’s quality today. The service was good, staff was friendly. Dining area was clean.
The tomato basil bread was stale at 11 am… and the mac and cheese was chunky and overdone like it had been sitting in the thermalizer for too long.
We spent $50 for stale bread and overcooked mac and cheese.
ES
Ericka Schellenberg
Jan 30, 2026
1.0
Waited 30 mins in drive for a single bagel with cream cheese and a Diet Pepsi. Absolutely ridiculous. Don’t waste your time here.
BD
Becca Doesken
Jan 13, 2026
4.0
I like the soups and avocado sandwiches
NS
Naba Sadeq2004
Dec 20, 2025
1.0
I spent $23 at Panera Bread today and had a really disappointing experience.
The chicken sandwich was cold, and the lettuce was clearly spoiled (I have photos). The cheese on the sandwich tasted stale, and the vegetables were not fresh — I ended up throwing the tomatoes away.
I also ordered a bagel with cream cheese and received a dry bagel with the cream cheese on the side. Since I was driving, I had to pull over to prepare it myself.
The grilled cheese wasn’t grilled at all — the bread was soft, not toasted, and it was just plain American cheese with no flavor.
For the price Panera charges, this quality is unacceptable. This experience did not match the brand’s reputation and was not worth the cost.