Business Details
About
Mexican Restaurant
Chipotle Derby Marketplace is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
711 reviews
5 stars
287
4 stars
167
3 stars
76
2 stars
48
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking basic knowledge of procedures.
Food Quality
Customers reported inconsistent food quality, with issues such as small portions, bland flavors, and items being out of stock.
Cleanliness
The location was frequently described as dirty, with unclean tables and food debris on the floor, leading to a negative dining experience.
Slow Service
Many customers experienced long wait times, often due to understaffing and inefficient service during busy hours.
Pricing Concerns
Several reviews mentioned that the prices were high relative to the portion sizes and quality of food received.
- EWEricka Webber6 days ago2.0I stopped at the Derby store to grab something on our way to the park and was very disappointed they were low on meat on the counter line as well as queso so instead of replacing it or getting more I just barely got any in my bowl it was a little over half way full even with getting everything else guacamole all the sauces sour cream the works very disappointed and won't be going back
- SSsimeon sheldonDec 23, 20255.0Always great food, came in with a complicated order and Ariel was amazing with the service !!!
- MCMary ClaradyDec 9, 20252.0I went in at 11:25am on a Tue. There was not any ice tea "ready" and my bag of chips were dust.
- AVArnold VillatoroNov 19, 20251.0I am generally a huge fan of Chipotle, but unfortunately, this particular location in Derby is, in my experience, the worst one in the entire Wichita metro area. The primary issue stems from a notable lack of employee knowledge and poor customer service skills. The staff often seems unfamiliar with basic procedures and doesn't handle customer interactions to the high standard expected of a major chain. While the core recipes should ensure good food, the execution here seems inconsistent and does not uphold the high standards of quality and portion control practiced by other area stores. The difference in care and consistency is noticeable. The housekeeping is decent,however, the tables are typically found dirty. I hope management addresses these staffing and quality issues, as this location has significant potential if service standards are improved.
- CCCharity ChransNov 15, 20253.0The people at the counter always makes me feel rushed and are rude at times. Food is mediocre any more. I dont care to go here any more. Derby's prices are $1.00 more than Wichita prices.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Derby Marketplace serve?
Chipotle Mexican Grill offers customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the hours of operation for Chipotle Mexican Grill at Derby Marketplace?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Can I order online for pickup or delivery from Chipotle Derby Marketplace?
Yes, you can order online for both in-store pickup and delivery through their website or mobile app.
Does Chipotle Derby Marketplace offer catering services?
Yes, catering is one of the services provided at this location.
How can I contact Chipotle Mexican Grill in Derby Marketplace?
You can reach them by phone at +1 316-788-1261 or by email at KS.2613.DerbyMarketplace@chipotle.com.
Are there any nearby banks I can visit when going to Chipotle Derby Marketplace?
Yes, nearby banks include Bank of America ATM, Bank of America Advanced Center, Capitol Federal Savings Bank, Meritrust Credit Union, and INTRUST Bank ATM.
What other dining options are close to Chipotle Mexican Grill in Derby Marketplace?
Nearby restaurants include Olive Garden (Italian), Pokemoto Derby (Hawaiian), Chick-fil-A (fast food chicken), Spangles (American burgers), and Panera Bread (coffee and bakery).
Is there a place to shop for groceries near Chipotle at Derby Marketplace?
Yes, ALDI USA supermarket and Dillons Marketplace grocery store and pharmacy are close by for grocery shopping.
What social media platforms can I use to follow Chipotle Derby Marketplace?
You can follow Chipotle on Facebook, Instagram, Twitter, Pinterest, LinkedIn, and YouTube for updates and offers.
Does Chipotle Derby Marketplace accept credit cards and gift cards?
Yes, this location accepts credit cards and offers gift cards for purchase.