Business Details
About
Mexican Restaurant
Chipotle Derby Marketplace is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
707 reviews
5 stars
285
4 stars
167
3 stars
76
2 stars
46
1 star
133
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with food on the floors and unclean tables.
Customer Service
Many customers experienced rude or unhelpful staff, leading to dissatisfaction with service.
Food Quality
Customers noted inconsistent food quality, including small portions and missing ingredients.
Wait Times
Long wait times for food and service were a common complaint, often due to understaffing.
Pricing Issues
Customers felt that prices were high relative to the portion sizes and quality of food received.
- AVArnold Villatoro5 days ago1.0I am generally a huge fan of Chipotle, but unfortunately, this particular location in Derby is, in my experience, the worst one in the entire Wichita metro area. The primary issue stems from a notable lack of employee knowledge and poor customer service skills. The staff often seems unfamiliar with basic procedures and doesn't handle customer interactions to the high standard expected of a major chain. While the core recipes should ensure good food, the execution here seems inconsistent and does not uphold the high standards of quality and portion control practiced by other area stores. The difference in care and consistency is noticeable. The housekeeping is decent,however, the tables are typically found dirty. I hope management addresses these staffing and quality issues, as this location has significant potential if service standards are improved.
- CCCharity ChransNov 15, 20253.0The people at the counter always makes me feel rushed and are rude at times. Food is mediocre any more. I dont care to go here any more. Derby's prices are $1.00 more than Wichita prices.
- MRMark RobertsNov 7, 20254.0The Carne Asada had good flavor but was chewy.
- ZSZach SlatesNov 2, 20251.0Wish there was an option for zero stars. Employees seem to not care and are extremely rude. I wanted Carne Asada steak which wasn’t ready keep in mind I’m the only person in line this place was not busy at all. The lady who checked me out was rude and slammed my bag of food down on the counter and stormed off in a hurry forgetting my drink so I had to wait longer for her to come back to tell her she forgot it and she slammed that on the counter too. 3 or 4 soft drink options out of order as well, this place is a joke and needs evaluation by corporate it’s no wonder this store has so many one star reviews, I hear it’s the worst chipotle around. My food was bland as well I won’t be coming back no matter how hungry I am you all suck.
- WWWalker WarrenOct 15, 20253.0Prices are expensive and not the best customer service
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Derby Marketplace serve?
Chipotle Mexican Grill offers customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the hours of operation for Chipotle Mexican Grill at Derby Marketplace?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Can I order online for pickup or delivery from Chipotle Derby Marketplace?
Yes, you can order online for both in-store pickup and delivery through their website or mobile app.
Does Chipotle Derby Marketplace offer catering services?
Yes, catering is one of the services provided at this location.
How can I contact Chipotle Mexican Grill in Derby Marketplace?
You can reach them by phone at +1 316-788-1261 or by email at KS.2613.DerbyMarketplace@chipotle.com.
Are there any nearby banks I can visit when going to Chipotle Derby Marketplace?
Yes, nearby banks include Bank of America ATM, Bank of America Advanced Center, Capitol Federal Savings Bank, Meritrust Credit Union, and INTRUST Bank ATM.
What other dining options are close to Chipotle Mexican Grill in Derby Marketplace?
Nearby restaurants include Olive Garden (Italian), Pokemoto Derby (Hawaiian), Chick-fil-A (fast food chicken), Spangles (American burgers), and Panera Bread (coffee and bakery).
Is there a place to shop for groceries near Chipotle at Derby Marketplace?
Yes, ALDI USA supermarket and Dillons Marketplace grocery store and pharmacy are close by for grocery shopping.
What social media platforms can I use to follow Chipotle Derby Marketplace?
You can follow Chipotle on Facebook, Instagram, Twitter, Pinterest, LinkedIn, and YouTube for updates and offers.
Does Chipotle Derby Marketplace accept credit cards and gift cards?
Yes, this location accepts credit cards and offers gift cards for purchase.