McDonald's

3.3
2346 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
Kansas Tpke / I-35 (Travel Plaza), Belle Plaine, KS
67013, United States

Hours

Reviews

3.3
2,346 reviews
5 stars
700
4 stars
510
3 stars
467
2 stars
225
1 star
444

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-30 minutes for orders, which is unacceptable for a fast food establishment.

Food Quality

Many reviews highlighted issues with food quality, including cold, burnt, or incorrect orders, leading to dissatisfaction among customers.

Cleanliness

Numerous complaints were made about the cleanliness of the restaurant, with reports of overflowing trash, dirty tables, and flies present in the dining area.

Customer Service

Feedback indicated a lack of professionalism and friendliness among staff, with several customers experiencing rude behavior and poor service.
  • LH
    LeeAnne Hudson
    Dec 31, 2025
    1.0
    Worst McDonald's I've ever stopped at. We waited 50 minutes for a small $20 order. The amount of customers waiting in the lobby as everyone in the drive thru was serviced was unreal! I would highly recommend no one to EVER stop here! They are under staffed & rude! And half the orders they finally did fulfill were wrong.
  • PP
    PoisonBerriez
    Dec 30, 2025
    1.0
    Food was burnt. Fries are sad and soggy. And it took a hour for our meal to be done. At first we went to the drive through but it was silent and we yelled if anyone was there yet nothing happened. I hope I can get my money and time back. This wasted so much time on my trip. Trash was spilled every where. Staff moved so slow!
  • MT
    Michael T
    Dec 28, 2025
    1.0
    So I pulled up to the drive-through at 10:58 somebody got on the speaker and asked me what I wanted & if I was going to be using the mobile app, I told him no and I started giving him my order and then it it just went quiet like nobody was there so then I honked my horn because they had the back door open, and somebody hollered! So I went walking up to the back door and then they proceeded to tell me that they’re closed, granite by this time it was after 11 o’clock, (by three minutes) which is the time that he told me that they close , I told him, but the guy was just taking my order, then it just went quiet!! so I’m giving them poor service because they refused to finish taking my order!! that is just wrong so if you need to grab something to eat, just go to the love store & don’t go to that McDonald’s worst experience of my life.
  • DL
    D Laliberte
    Dec 24, 2025
    2.0
    English muffin was burnt and one of the ladies at the drive thru window was extremely rude. Hope her mood and day improves.
  • TN
    Tricia Nibarger
    Dec 9, 2025
    1.0
    We waited almost 30 minutes for food for one adult and one child. When it was was our turn at the drive-thru, the person asked us to pull forward and wait (never a good sign). Every car behind us in line got their food while we continued waiting. Finally, an employee came out to where we were waiting... holding only a drink, which we'd already received at the drive-thru window. When I reminded him that we were actually waiting on our food, it was several more minutes before we finally received it. Fries were cold, and the medium fry container was less than half full. The nuggets were really cold also. The convenient location is the only good thing about this place, but we won't be back regardless. I'd rather eat snacks from the gas station next door than deal with this place again.

Frequently Asked Questions About McDonald's

What are the drive-through hours at this McDonald's location?

The drive-through is open daily from 6:00 AM to 11:00 PM.

Where is this McDonald's located?

It is located at Kansas Tpke / I-35 (Travel Plaza), Belle Plaine, KS 67013, US.