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McDonald's

3.3
(2352 reviews)

Business Details

(620) 399-8311
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
Kansas Tpke / I-35 (Travel Plaza), Belle Plaine, KS
67013, United States

Hours

Reviews

3.3
2,352 reviews
5 stars
702
4 stars
511
3 stars
467
2 stars
226
1 star
446

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported extremely slow service, with many waiting over 20 minutes for their orders, and instances of rude or unhelpful staff.

Food Quality

Several reviews mentioned cold, burnt, or incorrect food orders, with complaints about the freshness and preparation of items.

Cleanliness

The restaurant was often described as dirty, with overflowing trash, unclean tables, and reports of flies, leading to a negative dining environment.

Staffing Issues

Many customers noted that the location appeared understaffed, contributing to long wait times and poor service.
  • MG
    Marky Greenthumb
    Feb 20, 2026
    2.0
    Atmosphere is awesome!.. problem is is this is an interstate McDonald's... Why does it take so long? Every single dang time someone goes through this McDonald's... People are traveling.. they're in a hurry.. you should have some sense of urgency also.. None of the employees act like they want to be here at this location and again it is always slow.. the reputation is that it is slow.. for years.. definitely need some new management.. definitely needs employees who take their job seriously.. or pay them more so they're happier or something..
  • DS
    Dan SW
    Feb 15, 2026
    5.0
    Loved it
  • MR
    Momma Rhea
    Jan 29, 2026
    5.0
    It has been a considerable period since my last visit to McDonald's, and I was pleased to find the food served hot and fresh. However, the most notable aspect of my experience was the exceptional service provided by the young man working the drive-thru. His name is Jordan, and his last name begins with the letter D; I trust this information is sufficient for identification. Jordan exhibited remarkable politeness and friendliness, maintaining a consistently pleasant demeanor and an engaging smile throughout our interaction. It is unfortunate to acknowledge that such positive and engaging interactions with individuals of his generation are not as common as one might hope, regardless of the establishment, be it McDonald's, Sonic, Arby's, Taco Bell, or any other. This experience was genuinely refreshing and brought smiles to both my husband and myself. We extend our sincere gratitude to Jordan for his outstanding service. He is truly a bright star.
  • JM
    Jack McCutchan
    Jan 18, 2026
    1.0
    Waited 30 minutes for smoothie medium fry and 10 piece mcnugget it was pretty good tho
  • MT
    Michael T
    Dec 28, 2025
    1.0
    So I pulled up to the drive-through at 10:58 somebody got on the speaker and asked me what I wanted & if I was going to be using the mobile app, I told him no and I started giving him my order and then it it just went quiet like nobody was there so then I honked my horn because they had the back door open, and somebody hollered! So I went walking up to the back door and then they proceeded to tell me that they’re closed, granite by this time it was after 11 o’clock, (by three minutes) which is the time that he told me that they close , I told him, but the guy was just taking my order, then it just went quiet!! so I’m giving them poor service because they refused to finish taking my order!! that is just wrong so if you need to grab something to eat, just go to the love store & don’t go to that McDonald’s worst experience of my life.

Frequently Asked Questions About McDonald's

What are the drive-through hours at this McDonald's location?

The drive-through is open daily from 6:00 AM to 11:00 PM.

Where is this McDonald's located?

It is located at Kansas Tpke / I-35 (Travel Plaza), Belle Plaine, KS 67013, US.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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