Customer service experiences varied, with some praising friendly staff while others reported slow service and order inaccuracies.
Food Quality
Food quality received mixed reviews; some enjoyed the taste while others found it lacking or overpriced.
Cleanliness
The cleanliness of the establishment was inconsistent, with some customers noting clean areas while others reported dirty bathrooms and counters.
Speed of Service
Many customers complained about slow service times, particularly during busy periods, leading to dissatisfaction.
Ice Cream
Ice cream products, especially Blizzards, were frequently highlighted as delicious and a favorite among customers.
JW
Josh Wilson
Dec 13, 2025
4.0
Got the wrong shake but didn't complain cause the lady seemed stressed already. Good food and of course great ice cream
AH
Abby Hauch
Nov 28, 2025
5.0
Best DQ we’ve been to in a long time. Nice and helpful staff. Good food.
CB
Callie Burke
Nov 24, 2025
5.0
Mycaela did a wonderful job at taking the order, confirming it and checking it out. Past that she brought the food over, made sure nothing else was needed & treated every customer who came in the same way!! After bringing us our food she tended to the lobby even though it was already clean and well kept. She had a good attitude & was kind! Customer service is a dying profession but not here!!
DS
Diana Sierman
Nov 1, 2025
1.0
The butterfinger blizzard was different, like she forgot to put in ice cream. Please check the machine she used.
ST
Sherri Thornton
Aug 8, 2025
2.0
Service is S L O W. Ordered small onion rings for $3.89. Well the order was small. 6 tiny onion rings! Over 60 cents apiece! The burger was tasteless. Went to counter to order 2 small cones, it took so long to get them, I honestly thought the cow out back was being milked for the ingredients. Don't bother with this establishment.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Augusta, KS?
Dairy Queen Grill & Chill is open from 10:30 AM to 10:00 PM Monday through Saturday, and 11:00 AM to 10:00 PM on Sundays.
Is Dairy Queen Grill & Chill closed on any holidays?
Yes, Dairy Queen Grill & Chill is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025). On Christmas Eve (December 24, 2025), it is open from 10:30 AM to 3:00 PM, and on New Year's Eve (December 31, 2025), it is open from 10:30 AM to 7:00 PM.
What types of food and treats can I expect at this Dairy Queen location?
This Dairy Queen location offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, shakes and malts, and custom ice cream cakes through DQCakes.com.
Does this Dairy Queen have a drive-thru and seating available?
Yes, Dairy Queen Grill & Chill offers both drive-thru service and on-site seating for customers.
Is the Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the restaurant welcomes families and is good for kids, providing a family-friendly environment.
Can I place orders online or use mobile deals at this Dairy Queen?
Yes, you can place orders online via their website and benefit from mobile ordering and rewards through their app, which offers exclusive deals.
Where is Dairy Queen Grill & Chill located in Augusta, KS?
The restaurant is located at 416 W 7th Ave, Augusta, KS 67010-1310, USA.
What nearby places can help me locate Dairy Queen Grill & Chill in Augusta?
You can find Dairy Queen Grill & Chill near Westlake Ace Hardware and McDonald's, which are well-known nearby landmarks.
Are there other food options close to Dairy Queen Grill & Chill?
Yes, nearby options include McDonald's and Taco Bell, both fast-food restaurants located close by.
What nearby services or amenities are available for customers visiting Dairy Queen Grill & Chill?
Customers can find nearby services like SBA Immediate Care for medical needs, Redbox for movie rentals, and Dollar Tree for convenience shopping.