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McDonald's

3.1
(1088 reviews)

Business Details

(317) 769-6130
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6235 South Heartland Drive, Zionsville, IN
46077, United States

Hours

Reviews

3.1
1,088 reviews
5 stars
319
4 stars
197
3 stars
165
2 stars
93
1 star
314

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor service, and staff being unresponsive or rude.

Food Quality

Many reviews highlighted issues with food being served cold, incorrect orders, and overall dissatisfaction with food preparation.

Cleanliness

Several customers noted that the restaurant, including bathrooms, was not clean and lacked basic supplies.

Staff Attitude

While some customers praised friendly staff, many others experienced rude or indifferent service, contributing to a negative dining experience.
  • CC
    Crystal
    Feb 22, 2026
    1.0
    Wish I could upload the pictures they giveme a pie that was for 10:21 AM this morning. It is now 1:45 PM. Got the pictures if I could upload it, I would but nope, I we will be calling the health department!!! Bathroom was trash!!! Need help here period,,
  • DH
    Daniel Hawkins
    Feb 12, 2026
    2.0
    Love this place as it is usually very good and polite staff. Only this day I got a plain McChicken. Took a bite then realized it's got mayonnaise on it. Had to call ambulance due to throat swelling up. I have a severe mayonnaise allergy and asked for it plain. Please listen better when it comes to what people ask for.
  • II
    Isa
    Jan 3, 2026
    1.0
    I ordered my food for dine-in and was given a table number. However, when the employee brought my order, it was packed as take-away instead of being served on a tray for dining in. I prefer having my meal on a tray when eating inside the restaurant. The food itself was fine, but I hope the staff can pay more attention to dine-in preferences in the future.
  • CT
    Cisco T
    Dec 28, 2025
    1.0
    Took for ever to get our food and the bathrooms are disgusting and no toilet paper
  • SS
    Sam
    Dec 19, 2025
    1.0
    First and last time visiting this McDonald's. I don't eat fast food much and never have high expectations regardless. But once in a while, you're working long hours and you see the billboard and need to get something fast, but the base standard of hot food being prepared hot, is something you can't lower, and the food at this McDonald's was extremely room-temp. I ordered a spicy chicken sandwich, large fries and double cheeseburger. The chicken was clearly from the heat rack an hour or two prior, it was just dry, cold and rubbery. The bun was flaky and dry, the fries were hard and dry and both slices of cheese on the burger.. were not melted in the slightest, looking more like a deli sandwich instead. I have to leave a review because serving cold burgers fries and chicken is just unacceptable no matter how low your expectations of fast food are. Inedible is the one word I would use to describe this experience.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 6235 South Heartland Drive, Zionsville, IN?

McDonald's is open Monday to Saturday from 5:00 AM to 11:00 PM, and on Sunday from 6:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 5:00 AM to midnight.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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