Jimmy John's

3.7
221 reviews

About

Sandwich Restaurant

Location

Jimmy John's
17409 Wheeler Rd, Westfield, IN
46074, United States

Hours

Reviews

3.7
221 reviews
5 stars
111
4 stars
39
3 stars
14
2 stars
12
1 star
45

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and slow service, particularly during busy hours.

Delivery Issues

Many customers experienced long delivery times, with several orders taking over an hour and often arriving incorrect or incomplete.

Food Quality

While some customers enjoyed the food, there were frequent complaints about incorrect orders, missing ingredients, and overall dissatisfaction with the quality.

Staff Attitude

Several reviews noted unfriendly or unprofessional behavior from staff, contributing to a negative dining experience.

Inconsistency

The location showed inconsistency in service speed and order accuracy, with some customers reporting excellent experiences while others faced significant issues.
  • CM
    Connie Morrison
    Dec 14, 2025
    1.0
    This used to be my favorite sandwich shop close to home. The last couple of times I have come here to eat the girl at the cash register has a huge unapologetic attitude even the person behind me noticed it this time, so I decided to leave a review and start visiting other sandwich shops. This location doesn't seem like it wants my business anyway.
  • AH
    Andrew Harsh
    Oct 18, 2025
    1.0
    Store was horribly slow and understaffed. I will specifically not be coming here until the franchise owners either pay their employees more or hire more staff.
  • TJ
    Tani J
    Sep 26, 2025
    5.0
    I placed an order at 1:13 PM today for delivery. When my order was ready in the app tracking, I received a text saying that my order was going to be place through UberEats. I’ve had issues ordering from restaurants that use third party apps as their method of delivery. I decided to give the store/resteraunt a call, the delivery driver on shift answered and I let him know that my order was placed through UberEats and I’d rather wait for a Jimmy John’s delivery driver just so there’s no issues. He went ahead and placed me on hold, when he came back he said he would be on the way with my order! I was so happy and he got there freaky fast :) I think his name was Sean or Shawn but yeah he’s awesome and nothing was missing everything just 100/10! Will definitely always place delivery orders through this location!
  • TH
    Tina Hann
    Sep 13, 2025
    2.0
    Drive-through experience. No words were spoken by the person that took our card and gave us our drink and bag of food. Totally expressionless young man’s face... it was the weirdest thing uncomfortable. When he first came to the window to take my card, I said hi and notta. Long line and drive-through. So guessing they are understaffed.
  • CC
    Cody Cable
    Aug 31, 2025
    1.0
    Terrible location. Terrible management. Always have a negative experience here. Literally just a hang out spot for teenagers. Sat in the drive thru for about 20 min and never greeted. Pulled around and three employees just hanging out in the window with the headset on. Literally about 10-13 employees in here and not greeted in the drive thru. Who is the manager here? I don’t know why I keep trying to come back. Literally writing this as I wait for my food inside. Hopefully it’s good.