Customers frequently reported slow service, especially during peak hours, with many expressing frustration over long wait times for both in-store and delivery orders.
Order Accuracy
There were numerous complaints about incorrect orders, with customers noting that their specific requests were often not followed, leading to dissatisfaction.
Staff Attitude
While some reviews praised the friendliness and helpfulness of the staff, others reported rude or inattentive service, indicating inconsistency in customer interactions.
Food Quality
Overall, the food received positive remarks for taste and freshness, although some customers expressed disappointment with specific items or preparation.
RS
Rachel Stemshorn
Oct 9, 2025
5.0
Very polite and attentive to lobby for delivery drivers
Thanks guys!
P.s. LOOOOVE the Jimmy johns beanie
-Former Jimmy John's employee from Indy 🥰
TM
Tyler Monnett
Sep 25, 2025
4.0
Always has great service
JM
JEFF MEEKS
Sep 17, 2025
2.0
Too many people in line the store needs more help
AW
Alex woods
Sep 2, 2025
3.0
NOT Freaky fast. AT ALL. Workers stand around and work in slow motion. You come at lunch time expect a huge group of people waiting. SLOW SLOW SLOW.
I worked at Jimmy Johns when I was younger, we had sandwiches down before they got to the end of the sandwich line. Just embarrassing.
HC
Hairspa & Co
Jul 25, 2025
5.0
The wonderful young lady at the register was such a delight today. A gentleman in front of us was struggling to push the buttons on the machine and didn’t know how to use the app. She so kindly assisted him with great patience, without hesitation.