Arby's

3.8
813 reviews
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Business Details

531 Sagamore Pkwy W, West Lafayette, IN
47906, United States
(765) 463-2133
http://www.arbys.com/locations/us/in/west-lafayette/531-sagamore-pkwy-w/store-1029
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
531 Sagamore Pkwy W, West Lafayette, IN
47906, United States

Hours

Reviews

3.8
813 reviews
5 stars
314
4 stars
226
3 stars
142
2 stars
51
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude or unprofessional behavior from staff, particularly in the drive-thru, leading to a negative experience.

Food Quality

Many reviews indicated inconsistent food quality, with complaints about insufficient meat on sandwiches and cold or poorly prepared items.

Cleanliness

Several customers noted unsanitary conditions, including dirty floors and tables, which detracted from their dining experience.

Staff Friendliness

While some customers praised friendly staff, others experienced a lack of engagement and care from employees.

Management Problems

Frequent mentions of poor management practices, including staffing issues and inadequate training, contributed to overall dissatisfaction.
  • LH
    Liz Haverstick
    Oct 12, 2025
    1.0
    Couldn’t understand a word the drive thru guy said because he mumbled and then made it seem like it was my fault that I had to have him repeat stuff. He was more worried about friends driving by and yelling out the window to him. All I ordered was 3 things and it took him 5 tries to get all to me correctly. When I told him to get it together, he talked back to me and was a complete jerk.
  • AS
    Anna Stalls
    Oct 4, 2025
    5.0
    Very friendly crew!
  • MH
    Malachi Hendrickson
    Sep 2, 2025
    5.0
    I had an issue with my order, for the first time after several visits, and filled a form out on the website about my experience. The next day I got a call, and they replaced my meal. Very professional and the manager William hooked me up.
  • PP
    Pete
    Jul 28, 2025
    5.0
    Fast service, very pleasant staff.
  • CJ
    Carla Johnson
    Jul 21, 2025
    5.0
    It's always good
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