Subway

Reviews

• SS

  Sage

  Apr 29, 2026
  1.0
  Y'all promote create your own sandwiches and stuff like that... but EVERYTIME I come in to have a simple pizza sub made, they tell me they cant.. "it's not on the menu"... EVERY other subway will make my sandwich, it's not hard. All i want is Marinara, Cheese, Pepperoni, and Honey Mustard. That's it. Why is it such a problem to create the sub that I want? Why do y'all feel the need to reject my simple request EVERY SINGLE TIME. I'm better off going OUT OF MY WAY to Hobart or another location to get MY sub made.
• AS

  Ana Scheidecker

  Apr 28, 2026
  1.0
  I have eaten here in the past and have zero complaints about food quality or preparation. However today, I didn't even get to try any food because I left due to the extremely poor attitudes of the workers. Not only were they both INCREDIBLY unfriendly, they were staunchly unhelpful. I understand they don't make the rules about food costs and don't have the ability to make changes...but what they CAN control is having a positive, helpful, customer service oriented attitude. Had the worker been even remotely kind to me today, I would have completed my order even if she couldn't make it how I requested (we were in a stand off over a produce substitutions on their new wraps). However, she chose to be curt & irritated - and had no issue taking that out on me. I will not give my money to a business where workers are allowed to treat patrons like an annoyance.
• AB

  Alice Bowlin

  Apr 1, 2026
  1.0
  Very negative environment. Very obvious the employees are miserable here. The night and evening crew are pleasant and can see they are trying to maintain a friendly customer service attitude but it's very clear there are internal things in this store going on that are causing potential issues. I have personally experienced the women on day shift "gossiping" about other employees. I have heard name calling, veiled threats and some pretty ignorant things come out of the lady im assuming is a manager concerning inappropriate content. I have watched her belittle scream and yell at an employee who appeared to be underage. The evening girls and the girls working on the weekend are very friendly efficient just you can tell unhappy. It's not surprising the turn over rate there is high. Would not recommend.
• SS

  SGR

  Feb 23, 2026
  1.0
  02-23-26. (South Haven, Indiana Store). The manager lady had an angry, hostile and bad attitude over the phone when I called this morning and asked one of her employees a question. The employee was nice, but not the manager. I was asking the employee if I could just order the meat (roast beef) without the bread, and I could clearly hear the manager lady scream "no, I said no" in the background and then I was suddenly and immediately hung up on. This must be the same manager lady that won't allow her employees to cut a slice or two of tomatoes into a few small pieces. Not everyone likes full slices of tomatoes. This manager just won't lift a finger to do anything extra and simple for the customer. But they will take your money though. Very rigid behavior. This is not the kind of place that I want to do business with any more. I'll have to try Jersey Mikes when they open up here in portage to get better service and attitude.
• DF

  David Flores

  Feb 16, 2026
  1.0
  I was given the wrong sandwich, when I returned the lady called her manager and said she remembers making it correctly. I agreed she did but she had someone else bag my order and they mixed it up and gave me the wrong sandwich. It wears clearly the wrong sandwich when they compared it with the receipt. She said I have to go online and discuss with corporate. They kept the sandwich and didn’t refund me. this is the worst customer service ever experienced with any restaurant. Do NOT go to this location. Never Again!

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