Subway

Reviews

• JB

  Jojo babey

  Jan 2, 2026
  1.0
  I ordered online last night. I’m not from Valparaiso so I wasn’t familiar with the area. The GPS took me 2 miles away from where the location actually was. I tried for a half an hour to find it called the store three times and nobody answered so I eventually went home to deal with a problem at that point it was 740 at night. I get a call at 8:01 PM from a guy at Subway, who says he’s the manager and that the store is closed so I’ll have to come pick up my food or my refund tomorrow because he has already closed the drawer down and accepted my payment. I told him I would be coming in the next day for a refund because none of the details online to find subway were correct when I got to the store today he was angry that I had no intention of taking the food he made last night, today. His coworker began running her mouth to me telling me never to come back and calling me names until I finally started recording them both. Then he called the manager even though he claimed to be management previously, Supposedly the manager told him to give me a subway gift card because there was no option to void the payment today as he should’ve done it the day before before even closing down his drawer there would not have been an issue if he had done it correctly. I stated that I had no interest in a subway card, especially after him and his coworker were screaming at me to never come back over wanting a refund for food that I could not pick up last night. I was not going to take day old sub sandwiches like he was insisting either. The woman must’ve forgot that I was recording and started cussing and screaming at me again, so I pulled my phone up to get her face while she was screaming at me and all of a sudden she was so mad that she was calling the police. She never called the police she shoved her camera in my face and I posed and flipped her off. He ended up very shortly after she went on that cussing, screaming tangent giving me a cash refund like he told me he would do the night before not sure why it had to end up like that. He is the one who told me the night before to come in the during the day for my cash refund. Th language barrier clearly didn’t help, as apparently it led to some major miscommunication between me and the man who told me to come in for my refund. This was my first experience at the store and it will be my last experience at this store or this franchise horrible staff horribly ran bad practice practices, bad communication. Lastly, they clearly need to update not only their phone number which went straight to a Verizon wireless discontinued message but they need to update their Google map to where they actually are so that more customers don’t have this issue, and get treated like this in return.
• PA

  Public Adjuster

  Apr 3, 2025
  5.0
  Lisa was extremely nice and personable. Despite the long wait, she made it more pleasant

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