Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Customers frequently reported issues with food freshness, including cold and improperly prepared items.
Service Issues
Many reviews highlighted poor customer service, including rude staff and long wait times.
Cleanliness
Some customers noted that the restaurant was clean, while others reported unsanitary conditions.
Order Accuracy
There were multiple complaints about incorrect orders and missing items.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and enjoyed their meals.
MC
missy carter
Feb 13, 2026
1.0
The fish was old and dry, the curly fries were mixed fresh n hot with old cold, the tea taste like dirt. Very disappointed.
FO
Fuck Off
Feb 2, 2026
1.0
Ordered thru the drive thru no one ahead of me when i reach the window my food was being set on the rack, not a good sign of freshness then the young lady on the register took 10 mins for the car behind me to order while i watched my food get cold
NJ
Nancy Johnson
Dec 27, 2025
1.0
We stopped in for supper after getting home later than expected. The young woman that waited on us (after an extended wait) walked up, leaned against the wall and said, "I'm still on break." I said, "okay." She leaned against the wall for a couple minutes before saying, "what do you need?" I should have said, better customer service! Not a thank you in sight. No need to return. I know the business is hard but hi might have been better!
KB
Katelyn Barker
Nov 7, 2025
5.0
I don't know her name, but she worked in the drive thru. She has red hair, and I think a piercing on the side of her lip. Anyways, she was amazing. Her service was TOP TIER. She had a smile on her face and everything. My boyfriend thought I knew her, I'm like nope she's just giving the service that people deserve. She was awesome for real!!
LD
Lori Deboard
Oct 25, 2025
2.0
Food barely warm, asked for curly fries and cheese. Gave no cheese, and didnt pay attention much to front counter and had to be told by another employee I was their.
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