Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Several customers reported poor service, including mistakes with orders, lack of apologies, and unprofessional behavior from staff.
Food Quality
While many customers enjoyed the food, there were complaints about cold or improperly prepared items, as well as hygiene concerns.
Cleanliness
Multiple reviews highlighted cleanliness issues, including dirty conditions and unkempt staff.
Staff Performance
Some reviews praised individual staff members for their hard work and friendliness, while others criticized management for poor treatment of employees.
KR
Katie Raeburn
Feb 5, 2026
2.0
I went to Arby's today for some lunch and I asked for a roast beef sandwich just plain and they gave me one with cheese now I know these things happen but that wasn't the problem when I went to correct it I didn't get an apology or anything just attitude they did not care at all! So I won't be going back for a while
CT
Colin Taubin
Feb 5, 2026
5.0
Staff was polite and friendly, the quality of the meal was very good.
JS
Jim Streff
Jan 31, 2026
5.0
Quick service, friendly folks!
DK
Dayna King
Dec 27, 2025
1.0
I enjoy Arby's but not giving it very many stars as this review is only unique to this visit. I orderd a beef and cheddar and it was on a sandwich type bread and not very good. Normally we love Arby's and never had any issues. I said no sauce and it had sauce. I was starving, the bread was absorbed with this sauce and mushy. I dont like the onion bread and always do this but here it came oddly and was hard to get it down. :/
ZC
zachary caldwell
Nov 17, 2025
1.0
This is the most pathetic Arbys I have ever been to. So pathetic and incapable that I will never spend money with Arbys again regardless of where I am. To start off they have no knowledge of or accountability for their mobile ordering. We ordered steak nuggets on the app only to find out upon arrival that they had been out of stock long enough for the "out stock" sign to be sun faded. When asked why we were able to order it despite them not having it they simply said "we have no control over the mobile ordering." Which would make them the only restaurant with a mobile app that has "no control" over it. When we asked for a refund for the entire order they simply said "we can't do that we have nothing to do with the mobile app." Judging from the fact that the manager couldn't even pick a shirt that fits my guess is he's just too incompetent and lazy to be bothered with learning how to do his job. Despite the audacious claims of inability we peacefully left and said we would call into customer service to get the refund handled. For those of you who have not had the pleasure of calling the joke that Arby's calls customer service let me fill you in. You will never speak to somebody whose first language is English and I'm willing to bet their feet have never touched American soil. They will simply listen to your complaint take some basic information and say that they are filing a ticket for their supervisor or their billing department to review. They cannot transfer you to anybody else. They have no access to any other department within customer service. You should also not expect to receive anything back from them. We have been calling them for a month now and get told the same thing every time, I'm filing a ticket. I do not have money for billion dollar corporations to be playing with. I don't have time for incompetent under trained workers to aid them in taking my money. For those reasons I will never be spending money at Arby's ever again and I highly recommend you don't either. More importantly as somebody with experience and food safety handling not one of the people who came to the window was fit for work. Every single one of them was dirty, unkempt, and violating food safety practices right in front of us. Everything from picking noses and scabs to touching food without gloves. This particular Arby's is a nightmare. Don't feed your kids here if you love them.
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