McDonald's

3.4
1140 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
755 W State Road 154, Sullivan, IN
47882, United States

Hours

Reviews

3.4
1,140 reviews
5 stars
352
4 stars
253
3 stars
227
2 stars
99
1 star
209

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, particularly in the drive-thru, with waits often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food preparation.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables, greasy floors, and the presence of flies.

Customer Service

Feedback indicated a lack of friendly service, with some employees displaying poor attitudes and inadequate customer interaction.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold fries, undercooked items, and overall poor taste.
  • LC
    Lisa Carey
    Dec 21, 2025
    1.0
    Stopped in for a quick bite before heading to Linton. Turned into a 10-15 minute wait and leaving with no food! Workers were busy taking care of the drive thru orders and not taking care of the people who get out of there cars to come in. We watched our bag sit in the counter while several (at least 10) orders were filled for the drive thru. When someone finally decided to check and see if we needed anything he was told by the manager that they were taking care of the drive thru first! Not long after we heard that we asked for a refund. The same manager that told the employee that they were working on the drive thru orders first tried to tell us they take in orders as they get them. At this point I was beyond ticked so I said that's a lie because we just heard what you told him about taking care of the drive thru orders first. She did give us a refund but we lost our points we used and didn't get food! It is not right that you take care of the people in the drive thru and ignore the people inside!! We will not be back to your McDonalds. Treat people better than this!
  • TR
    Tony Rotino
    Dec 11, 2025
    1.0
    I was informed a McDonald’s employee not to talk to me through the drive-through that’s crazy
  • RD
    Rhonda Dickey
    Dec 2, 2025
    5.0
    Got 3 sandwiches here they was a little undercooked but Vanessa took down my name to come in the next day to get the 3 sandwiches replaced. Normally the food is good first time I've had any issue and it was corrected.
  • SH
    Sarah Hartman
    Aug 18, 2025
    2.0
    Ordered two sandwiches and they were both made incorrectly, they didn’t listen to what was said but just pulled two off the warmer. Price was expected and bathrooms decently clean.
  • JM
    Jesse Marcelle
    Aug 14, 2025
    1.0
    I swear the McDonalds in this town is the worst I’ve ever seen. Having kids you unfortunately become familiar with it and don’t have a lot of high expectations on food quality. However, this particular location has no concept the term fast food means it’s to be, indeed, fast food especially when you order ahead by 20 minutes and are trying to get a child to school. Add to it the time I ordered for my oldest during clinicals and the idiotic person at the counter argued with her saying she was at the wrong store because the receipt had the address as US 154 instead of Wolfe Street. Then when I called in to get a refund the manager tried to justify it by arguing the address on the app didn’t match the receipt. She ended up having to leave because she was going to be late and had no lunch. If that wasn’t bad enough, you have to expect to stop in the Walmart parking lot because inevitably the order is going to be wrong. Or there’s my favorite of them substituting crap you did NOT order because they were too lazy to actually prepare what you ordered. When I called in they no joke said “well we thought it would be okay.” Then you never know what the state of the food is going to be because they literally have no problem serving you hamburgers with meat that is clearly overcooked or even burned. If you are on the road drive past this place and stop in Vincennes.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's in Sullivan, IN?

McDonald's in Sullivan, IN is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for McDonald's?

Delivery is available Monday to Thursday and Sunday from 5:00 AM to 9:30 PM, and on Friday and Saturday from 5:00 AM to 10:30 PM.