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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported extremely slow service, with long wait times in both the drive-thru and inside the restaurant.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food preparation.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables, greasy floors, and the presence of flies.
Customer Service
Feedback indicated a lack of friendly and helpful service, with some staff members being rude or dismissive.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold fries, undercooked items, and overall poor taste.
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Angela Deckard
5 days ago
3.0
Had to request service @ front counter. Fountain area needed cleaning. Food was good. Seems like all locations only concern is drive through.
HR
Heather Rasmussen
6 days ago
1.0
If I could leave 0 stars i would, its absolutely ridiculous that they park every car that comes through the drive thru to try and keep the drive thru time down and food is still cold or wrong
BS
Brandon Swanson
Feb 19, 2026
1.0
Didn't properly fill either shake or the fries. Took forever to get my food
LC
Lisa Carey
Dec 21, 2025
1.0
Stopped in for a quick bite before heading to Linton. Turned into a 10-15 minute wait and leaving with no food! Workers were busy taking care of the drive thru orders and not taking care of the people who get out of there cars to come in. We watched our bag sit in the counter while several (at least 10) orders were filled for the drive thru. When someone finally decided to check and see if we needed anything he was told by the manager that they were taking care of the drive thru first! Not long after we heard that we asked for a refund. The same manager that told the employee that they were working on the drive thru orders first tried to tell us they take in orders as they get them. At this point I was beyond ticked so I said that's a lie because we just heard what you told him about taking care of the drive thru orders first. She did give us a refund but we lost our points we used and didn't get food! It is not right that you take care of the people in the drive thru and ignore the people inside!! We will not be back to your McDonalds. Treat people better than this!
TR
Tony Rotino
Dec 11, 2025
1.0
I was informed a McDonald’s employee not to talk to me through the drive-through that’s crazy
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