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McDonald's

3.4
(829 reviews)

Business Details

9769 Wicker Ave, St. John, IN
46373, United States
(219) 365-3932
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9769 Wicker Ave, St. John, IN
46373, United States

Hours

Reviews

3.4
829 reviews
5 stars
289
4 stars
169
3 stars
128
2 stars
66
1 star
177

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews mentioned cold or stale food, with frequent complaints about missing items in orders.

Management Concerns

Several customers expressed dissatisfaction with management's handling of issues and staff training.

Positive Staff Experiences

A few customers highlighted friendly and helpful staff members, particularly during morning shifts.

Cleanliness

The restaurant was noted for being clean, although some areas like tables and chairs were reported as dirty.
  • BR
    Ben Rakos
    Feb 7, 2026
    1.0
    Awful if I could I would give it 0 its a Saturday afternoon just going to get mcdonald's with the kids got 2 happy meals and a cheeseburger plain for me and it took 15 minutes for them to get that order and when I got my order and there were no sauces and my cheese burger had everything on it and when I went inside they gave no apology or nothing 0 stars
  • TM
    Tiffany McGill
    Jan 16, 2026
    5.0
    I don’t know the guy’s name, but this manager in particular is very nice. He’s tall, slender, Caucasian and has glasses, and he always spoke to me whenever I had to pick up a DoorDash, or was ordering food for myself (unless he was extremely busy, which I understood). When he was still managing the Cedar Lake location, he was still the same person. He was also an excellent communicator, and even though there was a slight mixup with a smoothie order once, he would always make things right. Most of the reviews on here are basically complaints about the food, messed up orders, and the staff being rude, but not this one. I’ve never had a bad experience at any location he managed. He does an awesome job, and he’s cool. Wish I knew his name though, even though I think I overheard that his name is Boris, or something like that. I just hope that young man reads this, and in case he does, you’re a gem, and keep up the good work.
  • JR
    Jon Rumsfeld
    Jan 9, 2026
    2.0
    Food was was good. The service was kind of eh. Everyone in the restaurant hides behind that wall. You don't see a single person in there. Don't have any choice but to order on the kiosk or the app. No one ever greets you there's not even ketchup that you can get to in the dinning room. You can't even get your drink until after the person decides to appear and drop off your food. Don't even know what the point of having a register in there is no one is ever at it. Definitely don't feel this is a friendly place at all.
  • TH
    Travis Hedrick
    Dec 21, 2025
    1.0
    Went in because my root beer tasted watery and was met with a sorry our root beer is out. Would be nice to know next time
  • TE
    Trap Emal
    Dec 19, 2025
    1.0
    literally only ever order a plain cheeseburger, the receipt on the bag and burger says in bold "ONLY AMERICAN CHEESE" 9 times out of ten, there is no cheese on my burger. I went through the drive through tonight and yet AGAIN i receive a plain cheeseburger with NO cheese. its ridiculous. I want to speak to your upper management as this location sucks at service and is even worse at fixing the issue

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 9769 Wicker Ave, St. John, IN?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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