McDonald's

3.3
1264 reviews
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Business Details

3402 Portage Rd, South Bend, IN
46628, United States
(574) 273-4907
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3402 Portage Rd, South Bend, IN
46628, United States

Hours

Reviews

3.3
1,264 reviews
5 stars
377
4 stars
238
3 stars
250
2 stars
139
1 star
260

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and bathrooms.

Food Quality

There were numerous complaints about food being cold, stale, or incorrectly prepared.

Management Concerns

Customers expressed dissatisfaction with management, citing poor training and lack of organization among staff.

Mixed Experiences

Some customers had positive experiences with food quality and service, indicating inconsistency in performance.
  • SP
    Spencer Powell
    Nov 6, 2025
    1.0
    Very rude staff the lady at the front counter was very rude and seemed like she didn’t want to be there. Food was decent but service was awful. Also waited over 10 minutes for one Bagel Meal.
  • NR
    Noemi Ruiz
    Oct 25, 2025
    1.0
    This happened like a month ago. Septiembr 21th around 9:30 a.m send two family members to get our order and they first gave them someone's else order, then it took like more than 10 minutes waiting for them to fix the order. Then another 10 minutes for them to realize what was going on. (because they said they were trying to figure it out)By the time the manager arrived they finally refunded them the order because they could never have the order ready. This went on for more then 30 minutes just continously asking and just the staff telling them that they were working on the order. In intervals of asking every 10 minutes or so. I hope they can come up with being better at handling situations like these. This was for an order of 6 people but still I feel like the order was very simple meals to have ready.
  • AA
    Alaina
    Oct 23, 2025
    1.0
    The service at this location is terrible. The staff are rude, unorganized, and never get orders right. I waited over 20 minutes after being told to pull forward, and when a worker walked by I asked about my food, she rudely said, “Can’t you see we’re busy?” The manager came out later and admitted my order was given to someone else, then told me I’d have to order lunch instead. Every visit here has been disappointing — the workers act like zombies. Definitely not recommended. If I could give no stars I would!
  • RF
    Rebecka Franklin
    Oct 19, 2025
    1.0
    rude staff they argue with customers. danger and safety concerns because they refuse to put a wet floor sign outside the front door and its actively raining.
  • DB
    Dennis Bonniesson
    Oct 17, 2025
    1.0
    Place was FILTHY. During breakfast fries were still on floor from night before. Table looked like it hadn't been cleaned in weeks. Garbage was overflowing. Bathroom was FILTHY.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3402 Portage Rd, South Bend?

McDonald's at 3402 Portage Rd is open daily from 5:00 AM to midnight for in-store and drive-thru service. Delivery service is available from 6:00 AM to 11:00 PM every day.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru open from 5:00 AM until midnight every day.